Why can’t I update eBay ?my iPad iOS is up to date

[jonp8341]

I am on iOS 15.8 which is the latest for this iPad 

what is the problem ?

how do I fix it ?

how does eBay plan to fix it ?

why do I have to suffer with this inconvenience ?

[jonp8341 · Accepted solution]

Why can’t I update my eBay  account ?

[jonp8341]

Hello eBay,

As it’s now 08.48 am here in the U.K. and I have still not received any reply from eBay assistant ,I guess they are on a coffee break, / on their mobile gaming device  gone for a dump .

What time do they start work  and start replying to customer questions 

[gavinfdavies]

There's no proper support from eBay here. Just crap zero feedback bot accounts telling you to use the web browser version (terrible), or to buy a new device because "planned obsolescence is a good thing and everyone's doing it" and other rubbish. 

Best I can manage as another customer is to recommend reading my thread "Workaround for app access on iPhones" for a way to get the app working again. I try to keep it on the first page.

[eburtonlab]

@jonp8341 

According to a post on the UK community boards, the latest version of the eBay app requires Android 10 or later, or iOS 17 or later.

https://community.ebay.co.uk/t5/Technical-Issues/Pictures-missing-using-APP/m-p/7762881/highlight/tr...

There is another version of the app available for iOS 16 users; see here:

https://community.ebay.com/t5/Mobile-Apps/How-to-update-your-eBay-app/m-p/34920437#M50572

A possible workaround for iOS 15 users is suggested here:

https://community.ebay.com/t5/Mobile-Apps/App-update-fix-for-ios15-users/td-p/34924192

If you cannot upgrade your operating system or find an older version of the app that works with your current operating system, you should still be able to use a browser to go to ebay.co.uk instead.

If eBay browser links are opening in the Android version of the app automatically, you can disable that by going to your device Settings: Apps: eBay: Open by default: Opens supported links and choosing "Don't open in the app". iOS users can tap and hold an eBay browser link and choose "Don't open in the app". Or just delete the eBay app entirely.