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Update your app before it's too late.

When I follow the process thru your email to “update” the eBay app there is no option to update, only to open??   I’d prefer an option to update, not delete the current app and re-download eBay for iPad in the Apple store.....losing my history.  Help!  Thanks,  Jay Stanford (stanf33)

Message 1 of 12
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11 REPLIES 11

Re: Update your app before it's too late.

Same, here, I got the email, thought it was spam, but same thing in my messages folder, so tried to download, takes me to open, then takes me back to download, just keeps looping me around with nothing updated.

Message 2 of 12
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Re: Update your app before it's too late.

@cardsfan41 @stanf33

 

Thank you for the report. If you are on an iPad you might have two versions of the app installed. Search your ipad for eBay, if you see an icon that is slightly grey delete that app and continue with the app with the white icon.

Thanks

Message 3 of 12
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Re: Update your app before it's too late.

I don't have an Ipad, but do have an older Samsung tablet, but rarely use it for ebay.

Message 4 of 12
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Re: Update your app before it's too late.

I am using the white app and I had the same issue with updating. I’m also having a problem seeing my active sales on my iPad, it says I have none but when I go to my phone I see them.
Message 5 of 12
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Re: Update your app before it's too late.

I have no grey icon. Thought it was spam too.  Still cannot update app...it just loops between update and open.  Wake up eBay!      stanf33

Message 6 of 12
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Re: Update your app before it's too late.

@sherryv0306

 

When you visit your active list and it is empty can you please pull down on the screen to force a refresh and let us know if they then appear?

 

 

Message 7 of 12
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Re: Update your app before it's too late.

@stanf33

 

It looks like you are on the latest version on your iPad. There should be no updating needed. If you had the app on other devices over the past year that might be why you got the email.

 

Thanks

Message 8 of 12
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Re: Update your app before it's too late.

I have deleted the app on the older iPad mini....I guess we’ll see what happens. JS

Message 9 of 12
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Re: Update your app before it's too late.

Thanks it appears to be showing selling now.  This has happened before but only on the iPad.

Message 10 of 12
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Re: Update your app before it's too late.

Every time I open the app on my iPad, I get a message that the app “will be retired soom”and tht I have to update. However, as far as I know, the app is regularly updated. How can I get rid of the message?

Message 11 of 12
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Re: Update your app before it's too late.

@midsomerdreams

 

Please go the app store on your ipad and search for eBay. Download the app. Once you have two copies of the app installed delete the older version.

 

Thanks

Message 12 of 12
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