06-24-2023 06:01 PM
The unread message count on my eBay mobile app shows 19 unread messages. But I have opened and read or deleted all of my messages. Is there a way to clear this error? Really annoying to see unread messages when there are not any.
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06-26-2023 07:49 AM
Hi
I had the same problem, (45 messages showing as unread) so I just went through all my messages in the eBay app, there were lots in bold and I just opened each individually and it has cleared them from showing as unread, I had to go back to June 2022.
hope this helps.
06-26-2023 07:49 AM
Hi
I had the same problem, (45 messages showing as unread) so I just went through all my messages in the eBay app, there were lots in bold and I just opened each individually and it has cleared them from showing as unread, I had to go back to June 2022.
hope this helps.
06-26-2023 09:31 AM
Exact same issue: 19 unread messages. I started a thread earlier. Ebay needs to fix this bug.
06-26-2023 09:57 AM
That worked for me. I had to scroll back into 2022 to find all of the unread messages. Must be a problem with the mobile app - no unread messages on the regular website version.
06-28-2023 07:02 AM
Good morning everyone! This has been resolved. Please let us know if you are running into issues still.
07-07-2023 01:11 PM
Still have 1 unread message can’t get rid of it
07-07-2023 02:23 PM
I had a few of them too. I ended up deleting them to get rid of them.
04-05-2024 12:16 AM
I had a message that said new but no message appeared when I clicked on it
now ebay is asking why I didn’t respond ??
I now have 2 new messages with nothing in them!