cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Unable to send a message to the buyer

I can’t do basics  on my iPhone what I can do on my iPad. Don’t like the app
   It doesn’t serve my needs and forces me to get up and get my ipad. I use the sellers hub mostly and this app does not support that.  Very disappointed since I am forced to use it. Better than nothing since I always have my phone with me but a flop in my mind. 
   Just tried to remind a buyer he has 30 days to return an item that he said he wanted to return. Although I went to the item and touched the link “contact buyer.” It did not do that. I wound up trying to send the message to myself because of a bug in the system. I deleted the app and am downloading it again but am getting my iPad in the meantime, such a waste of time
   Just tried it again after downloading it again and it still directs the message to myself. I am the seller but when I try to contact the buyer it addresses it to me and I can’t send it
Message 1 of 3
latest reply
2 REPLIES 2

Unable to send a message to the buyer

Having the exact same problem with the app. I can’t send a buyer a message, wants to send it to myself instead. Ebay needs a direct customer service link instead of posting to the community. It’s irritating and more difficult as a customer, buyer and seller.
Message 2 of 3
latest reply

Unable to send a message to the buyer

@doctormiller @jeweled-treasures

 

Please update the app to the latest release so you can properly contact the buyer.

 

Thanks

Message 3 of 3
latest reply