The Resolution Centre is automatic and located at the bottom of this page.
You may be asked to contact the seller.
All you want from him is the date of shipping, the service used and a tracking number.
Well, really , what you want is a refund.
Do NOT accept an offer of a replacement. It won't arrive any faster.
If the tracking shows the purchase is in your country and moving, it will arrive. Don't close the Dispute until it does.
