Mobile app barcode scanner crashes on every other scan

[monkeystein]

Mobile app barcode scanner crashes on literally every other scan

When I use the IMAGE SEARCH / barcode scanner on my LG K8 Android phone, I can scan the first item but when I scan the second item I get the error: UNFORTUNATELY, EBAY HAS STOPPED / REPORT   OK.

If I click on REPORT or OK, I can scan an item and get a result but when I scan a second item, eBay app crashes again.

I can also scan item/manually type search item, scan item again without it crashing.

Should not have to switch back and forth or scan/report to prevent crashes.

So I scan, get 1st result, scan 2nd item, CRASH, report, scan item, scan second item,CRASH.

I've report via the app dozens and dozens of times over the last 4 months.

I've uninstalled re-installed the app, cleared cache, cleared data, logged out, logged in, etc.

Still continues to crash.

LG K8 

Model Number LGUS375

Android Version 6.0

Build Number MRA58K

Software Version US3751c

eBay ID = monkeystein

Thanks in advance for any help you can provide.

[monkeystein]

and the app is Version 5.34.0.9

[mobile_feedback]

@monkeystein 

Thank you for the report. Can you please upgrade to 5.36.0 and let us know if the app is still crashing when scanning?

[monkeystein]

Updated to Version 5.36.0.20 on 09-24-19.

Restarted phone. 

Used image search / batcode scanner.
Still crashing on every other scan.

[monkeystein]

So no way to get this fixed?

Old version didn't work correctly and this newly downloaded / updated version does not work either.

[mobile_feedback]

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@monkeystein wrote:

So no way to get this fixed?

Old version didn't work correctly and this newly downloaded / updated version does not work either.

---

Can you let us know what model and what version of android your phone is.

Thanks

[monkeystein]

As stated in the first post:

LG K8

Model Number LGUS375

Android Version 6.0

Build Number MRA58K

Software Version US3751c

[monkeystein]

2 more weeks have gone by and the issue remains:

Android eBay app cannot scan 2 consecutive UPC barcodes without the app crashing / closing.

[monkeystein]

• Almost 6 months for this ongoing problem.
• Any updates?

[monkeystein]

Updated the mobile app (again) 2 days ago.

Problem still persists; if I type in a search, then scan UPC for search it goes through.

If I scan UPC, then scan another UPC, app crashes + error message.

Any hope of this being fixed?

Thanks.

[mobile_feedback]

---

@monkeystein wrote:

Updated the mobile app (again) 2 days ago.

Problem still persists; if I type in a search, then scan UPC for search it goes through.

If I scan UPC, then scan another UPC, app crashes + error message.

Any hope of this being fixed?

Thanks.

---

Could you please share a photo of one of the barcodes you are scanning. 

[monkeystein]

UPC: 402007930005

Scanned on my Android phone approximately 1:40pm PST, sent report via eBay phone app.

[mobile_feedback]

Thank you. Could you take a photo more straight on of the barcode so we can try to use it. The angle is not working.

Thanks

[monkeystein]

I no longer have that example exampl. Try this one, report submitted around 12:42 PST for UPC 024543639602