Messages not loading, continuous buffering

[ckpostcards]

For three days I have been having issues with opening messages on the app. In order to read a message I have to exit the message several times and then when I am able to respond it just buffers and will not go back to the message page. I have to check my messages on my laptop to confirm that my response has been sent.  I have uninstalled and reinstalled the app several times with no success. I have a galaxy note 10+ and my app is up to date. 

[eburtonlab]

@ckpostcards 

When you say you have uninstalled and re-installed, did you restart your device in between? That helps to ensure a clean install.

If you have tried that and you have the latest version (5.42.0.8), and you still have an issue, I am not sure what is left to try at that point.

[mobile_feedback · Accepted solution]

@ckpostcards 

Thanks for posting this. If you have signed out, removed, restarted, and reinstalled the app and it is still doing this can you please get in touch with us directly at androidhelp@ebay.com. We would like to get more details from you and troubleshoot this.

Thanks

[ckpostcards]

Thanks, I restarted my phone and it seems to have worked. 😊

[ckpostcards]

Thanks so much, I restarted my phone and it seems to have worked. 

[mobile_feedback]

@ckpostcards 

Thanks for getting back to us. Did you do any reinstalling or just a restart of the phone?