INVALID REQUEST/TOKEN during signin?

[scottg_12]

I'm using the ebay app on android.  Every time I try to sign in with my confimed working username/email and password I get some "Invalid token" or "Invalid request".  WHY?  WHY CAN'T I LOGIN?  It was working fine before.  I can't even take a screenshot and post it because the stupid app stops me.  Why the hell is this such a nightmare?

[corin71]

Receiving the same ... login via browser functions ebay app failing.

[mobile_feedback]

@corin71 @scottg_12

Thanks for the reports. Are you still having issues when trying to log in?

[bribom6pz7]

Same here, app broken, won't display homepage, get exclamation point tap reload to try again. Trying to sign in, get either invalid token, invalid request message.  Can login on browser just fine though.

[mobile_feedback]

@bribom6pz7 @scottg_12 @corin71

Can you let us know if you are signing in from the home screen? If you could share a screen shot of the ! error that could help us trouble shoot this.

Thanks

[jnork!]

The app won't let me take a screenshot. So... no, I can't attach a screenshot.

It's the Sign In screen of the Android app. The error is "invalid token". It does the same thing whether I use my nickname or my email address . Disabling VPN makes no difference. WiFi or phone data makes no difference. I will try re-installing the app but other people have obviously tried that.

Fortunately I have another phone, so here is a photograph since your app won't let me take the screenshot you asked for.

Pixel XL, Android Pie.

I couldn't reply to this on my phone (I got some kind of authorization error) so I'm going to try again on my desktop.

[jnork!]

An uninstall/reinstall seems to have worked for me.

I still question why this happened in the first place. The eBay app worked untouched for years -- the only re-installs and fresh logins happened when I changed devices -- then one day a couple months ago suddenly forced me off and wouldn't let me back on until I re-installed it.

[substantial-value · Accepted solution]

I just had the same problem and solved it by clearing the apps data + cache from Androids app settings.

Go to Settings > Apps > eBay > Storage > Clear Data & Also Clear Cache

Should work fine.

This happened after resetting my password.

[captain-yid]

Did the trick for me as well, thank you!

[dadastar]

that really helps, thanks a lot.

[sooy_2]

I have a new sony xperia z2, this is my 2nd time of having this model

 I have reset, cleared cache, created a new password and still i am getting INVALID REQUEST.

Help

[ekatrice26]

Hi, I was having the same probem for weeks. Finally did a system update on phone (Galaxy Note 😎 which updated software. After that signed in with no problem. Hope this is helpful. 

[mysupafly]

I believe I figured out what the problem is in most of these issues... I had to reset my phone to factory specs after it became corrupted... When I installed the eBay app afterword, I got the, "invalid response" message when trying to log in through the app... Am able to log in fine through Google chrome on the phone... Contacted eBay, they had no idea... Started troubleshooting on my own...

I have another phone that the app is working fine with, so I started comparing OS, eBay app version, etc... The Android version on my working phone is 7.0.0, and the eBay app version is 5.28.1.1... I checked the other, non-working phone, and the OS is Android 4.4.0 with eBay app version 5.10.0.11 (which was released in 2017... I tried installing eBay app version 5.28.1.1 on the Android 4.4.0 phone , which failed and gave me a parsing error each time... So I believe Google play store installs the eBay app version which is compatible with the OS version of your phone, in my case the 2017 version eBay app, which is no longer compatible with eBay servers.

So in a nutshell, I rooted my phone and installed a newer version of Android, installed eBay app, fixed!

Hope this helps by giving a sound starting point for your troubleshooting.

[heritage_vip_collection]

I also have the same problem.
eBay thinking only how to make a profit from the seller and eBay doesn't care about any problems with the customers.
For example, I have many problems with my account and I was connected by phone eBay more of 150 times for the last year and still, no one from eBay cannot solve my problems...or they do not want to do.