Finger print option not on app

[randy_99]

I have an Honor magic 4 Pro.

On the ebay app the option is set to have biometric finger print on. 

But the app just loads straight up with no option to put finger print on phone to open app up.

I've deleted app, reinstalled it, changed options in settings but nothing is working to bring it on. 

Can you send out an update to fix this please. 

Kind regards

[velvet@ebay · Accepted solution]

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@randy_99 wrote:

I have an Honor magic 4 Pro.

On the ebay app the option is set to have biometric finger print on. 

But the app just loads straight up with no option to put finger print on phone to open app up.

I've deleted app, reinstalled it, changed options in settings but nothing is working to bring it on. 

Can you send out an update to fix this please. 

Kind regards

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Hi @randy_99! Are you asking about setting up a separate finger print for the app? It should just work off the finger print you already have set up for your phone.

Are you signing out of the app every time you're done using it? If you stay signed in on the app then you won't be asked to enter a finger print each time you access it. If you sign out though, and then go to sign in, you should have the option to use your finger print instead of entering a username and password. 

[randy_99]

Thanks for that.

My old phone didn't do this for some reason, but once I sign out & then log back in, the finger print option comes up. So all good now thanks 👍