09-14-2017 10:24 AM
Hi folks,
Sorry if this has been mentioned before. The eBay app doesn't show when I select the recent apps button. I'm running Android version 6.0.1 on a Sony Xperia Z2 and app version 5.14.1.0.
Thanks.
Solved! Go to Best Answer
12-20-2017 11:06 AM
It seems this bug is related to certain devices? I notice several LG users have spoken up here, including myself. I have the LG G5 (RS988) running stock Android 7.0 Nougat.
Seems like this started around August 30th when my phone last got a big update. Not sure exactly but it's at least been this way for a couple of months.
This strange and crippling bug appears to be exclusive to the eBay app on my LG G5. My many other devices have never done this.
I doubt it's launcher related bc the recents menu is not controlled by launcher. Right? Or has that changed? FWIW, I am running Microsoft Arrow launcher and it does seem like this started around the time i installed it... But removing it changes nothing... So...?
On a few rare and random occasions, it will show up in recents but is always gone the next try. That is very rare, but has happened a couple of times when i was running the Google Now launcher i believe. Otherwise, this bug is consistent for sure and makes using the eBay app a highly painful experience! Product research that I do requires constant switching between apps.
I've spent hours on the hunt for some specific, rare part. And finally found it, only to lose it forever after a quick glance at Chrome for details.
Usually, relaunching it from the app list will bring it back right where you left it. But occasionally, it immediately kills the app so it restarts at the eBay home screen. I've found then lost several items bc of this. Rare/impossible to find items that I desperately needed for my work!
That experience is what brought me to this thread in search of any solution. I subscribed to this thread and will continue to search for a solution, updating here if I find anything.
Until this bug is fixed, I will have to use Chrome instead, miserable as it is on a phone, at least I know it won't ruin my life anymore
12-21-2017 08:30 AM
Thanks for the extra info and troubleshooting. We did notice this issue with the Nova launcher in the past so it still could be launcher related. Could you try, uninstalling your launcher, uninstalling the eBay app, restarting the device and then going back through and installing both of these apps?
I will pass on all this information you added to the team who is looking into this.
12-24-2017 11:25 PM
Hi,
Same here on a Samsung Galaxy XCover 4.
All stock Samsung Android Nougat.
Same as other people : starting the app from its icon brings you back where you left it but on rare occasions it starts at the home screen.
01-14-2018 09:00 AM
I'm in the same situation.
Sony Xperia XZ Premium
Android Oreo
Stock launcher
The fixes work for a short time, but the problem quickly comes back.
01-23-2018 01:48 AM
This has been happening with me as well for many months (seems like a year maybe?) periodically, and on lg g5 and now my newer g6. No mods. I've never seen it happen on another app.
The quickest way to stop the problem (temporarily) has been to go under applications and click force stop, then open it again.
01-23-2018 10:15 AM
This is also happening on my phone.
Pixel 2 XL
Oreo
Stock Launcher
Has happened as long as I've had this phone and it also happened on my Pixel XL.
01-23-2018 01:37 PM
Yep, same here stock OnePlus 5T 7.1.1
Weirdly, I've only just noticed this from today, nothing has changed on my phone.
As someone else mentioned if I multi task the eBay app is still in the list - sometimes! If I use the recent apps normally - it doesn't show at all.
01-25-2018 08:05 AM
@cb1_pete @f00ls_g0ld @jonas989
Thank you for providing the OS and device combinations you are using. We are still looking into this, does this ever happen with other apps?
Have you done an uninstall via google play, restart and reinstall?
01-25-2018 08:23 AM
01-25-2018 08:24 AM
01-25-2018 09:43 AM
01-25-2018 05:04 PM
01-28-2018 03:33 AM
01-31-2018 08:02 AM
Same here, s8 plus with either stock or nova launcher. And please don't even advice to restart phone or reinstall, I have even done factory reset and it's still persist. So please fix your app!
02-13-2018 09:41 AM
Same issue for me on multiple devices, galaxy s5, galaxy note edge, and now galaxy s6 edge + on 6.0.1. Standard and arrow launcher.