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Ebay app crashes when signing in (ios)

Says it all really. Upon entering my login details and pressing ‘sign in’, the app crashes instantly. Ive tried reinstalling the app and I've ensured that everything is up to date (ios version and app version). I’ve restarted my phone a fair few times too.

 

Strangely, I can sign into ebay via browser no problem - hence this post! 

Any help would be much appreciated! Cheers

Message 1 of 8
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7 REPLIES 7

Re: Ebay app crashes when signing in (ios)

Have you tried uninstalling the eBay app, restarting your phone, then installing the app again? The restart in between should ensure a clean install.

Message 2 of 8
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Re: Ebay app crashes when signing in (ios)

Just tried now to no avail 😞 I’ll type in the correct login info, press the sign in button and it’ll crash instantly! It’s definitely an iOS app issue as I can log in fine on my PC and an android phone. Bizarre

Message 3 of 8
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Re: Ebay app crashes when signing in (ios)

I'm having the same problem. Just moved to a new 9th generation ipad and can't sign in on ebay. It crashes every time. I tried delete app-reboot-install app sequence, nothing improves.

Message 4 of 8
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Re: Ebay app crashes when signing in (ios)

Thank you for your patience. A fix is now being worked on and this should be resolved soon. 

Elizabeth,
eBay
Message 5 of 8
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Re: Ebay app crashes when signing in (ios)

Yes, I did. No effect. Eventually, waiting seemed to do the trick.

Message 6 of 8
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Re: Ebay app crashes when signing in (ios)

I still had the problem when I tried to log in hours later that day. I tried again the following day and it worked straight away. I have good phone and wireless broadband, so it is not that. I can't promise the same will work for you, but it might.

Message 7 of 8
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Re: Ebay app crashes when signing in (ios)

Same here. Only happening on one Amazon fire tablet. Every other device working fine, including browser on said tablet. Very annoying.

Message 8 of 8
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