Can’t upload photos to a listing

[ssmith2018]

I can’t upload photos when I’m attempting to create a listing. My only option is to take photos. I have professional photos that I would like to use and it won’t let me upload at all. When I click on the pictures I want and the next button, nothing happens. 

[ebooksdiva]

If you’re having trouble adding photos,make sure you’re using one of the accepted file formats (JPEG, PNG, GIF, TIFF, BMP, WEBP, HEIC, or AVIF). Also check each file size is no larger than 12MB each.

Other tips:

• Use the latest version of Chrome, Firefox, Internet Explorer, or Safari
• Clear your browser’s cache (refer to the browser’s help section if you don’t know how)
• If you’re using pop-up blocking software on your browser, the photo uploader might not appear. Try temporarily disabling pop-up blockers (refer to the browser’s help for instructions)
• Make sure your image hasn’t expired or been archived. eBay stores pictures for 90 days

https://www.ebay.com/help/selling/listings/adding-pictures-listings?id=4148 

[hardrhymer76]

Make sure you have the latest version of the app installed, and that your device's OS is up to date. Some older devices have compatibility issues with the eBay app. 

Manually check the permissions you're giving the app -- it needs access to your camera and photos at a minimum. 

Try logging out and back in; even uninstalling/reinstalling the app from the store.

If you think it should be working but it's not, file a tech report by shaking your device.