03-01-2019 04:08 PM
Got the newest update today and my camera does not work on my phone when I go to take pictures of my listings. Can someone help ASAP
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03-04-2019 03:15 PM
@ar1autoparts @rorisellsstuff @dominiongeneralstore @trentsidem_55
Thanks for all the reports. We are working on this. We suggest that you take the photos in the camera before coming into the app that should allow you to attach photos to your listings.
If you would like to be in our beta program where this should be working properly please contact us at iosfeedback@ebay.com and we will put you in the system.
Thanks
03-01-2019 04:31 PM
@ar1autoparts wrote:
Got the newest update today and my camera does not work on my phone when I go to take pictures of my listings. Can someone help ASAP
Thanks for posting. Does this also happen if you try to use the camera by doing an image search? Can you let us know what model of iPhone you have?
thanks
03-02-2019 10:37 AM
Mines not working either. The app won't upload photos from the photo library and selecting the camera causes the app to freeze. Iphone X
03-03-2019 02:22 PM
Mines exactly the same. Spent about 4 hours trying to sort it !! Aaarrrggggghhhhhh
03-03-2019 02:24 PM
03-03-2019 07:35 PM
Same thing here. I phone SE w/latest ios. March 3rd 10pm.
03-03-2019
08:28 PM
- last edited on
03-04-2019
12:13 PM
by
mobile_feedback
iPhone SE with all firmware / software upgrades....
1) Camera does not work (yes permissions are on, loading from album works but not the in-app camera) - It just freezes and goes black.
2) When the in-app camera decided to work twice - when you take the photos and load them you can no longer keep going about your work i.e. start a new listing, without waiting for the pictures to load. On the older version the pics would continue loading in the background while you navigate away into a new listing.
3) The list of drafts freezes and will not let you load any - you can only load the two is shows on the selling page
I want the old version back please.
03-04-2019 11:58 AM
@dominiongeneralstore @ar1autoparts @trentsidem_55 @rorisellsstuff
Thanks for all the reports. Are you all listing parts and accessories motors items?
Thanks
03-04-2019 12:12 PM
@dominiongeneralstore wrote:
iPhone SE with all firmware / software upgrades....
1) Camera does not work (yes permissions are on, loading from album works but not the in-app camera) - It just freezes and goes black.
2) When the in-app camera decided to work twice - when you take the photos and load them you can no longer keep going about your work i.e. start a new listing, without waiting for the pictures to load. On the older version the pics would continue loading in the background while you navigate away into a new listing.
3) The list of drafts freezes and will not let you load any - you can only load the two is shows on the selling page
I want the old version back please.
Thanks for the post.
#1 - we have seen another report of this, does this happen when you are listing automotive related categories or in all categories?
#2 - Once you have taken all the photos you can tap done in the upper right corner and they will continue to upload
#3 - The app is only showing two of many drafts? If you swipe on the scrolling area do more come into view? If you tap the Drafts show all are they all in the list?
Thanks
03-04-2019 12:23 PM
Yes, ebay motors. Reinstalling the app allowed me to upload from photos, but trying to use the camera still causes the app to freeze.
03-04-2019 12:30 PM
03-04-2019 03:15 PM
@ar1autoparts @rorisellsstuff @dominiongeneralstore @trentsidem_55
Thanks for all the reports. We are working on this. We suggest that you take the photos in the camera before coming into the app that should allow you to attach photos to your listings.
If you would like to be in our beta program where this should be working properly please contact us at iosfeedback@ebay.com and we will put you in the system.
Thanks
03-04-2019 04:54 PM
Same problem all black screen on camera in Any motors catagory please fix immediately
03-04-2019 05:08 PM
@countrysidedave @dominiongeneralstore
We will have this working in our beta release soon. If you would like to get this version please email us at iosfeedback@ebay.com.
In the meantime if you take the photos with the camera outside of the app you should still be able to attach them with the gallery.
Thanks
03-04-2019 05:43 PM
#1 - happens in all categories
#2 - yes they will continue to load but it only navigates away from that screen once all are loaded. In previous version you could navigate away and the photos would continue to load in the bacground.
#3 - the drafts seem to be working correctly now