Camera in new update doesn’t work

[ar1autoparts]

Got the newest update today and my camera does not work on my phone when I go to take pictures of my listings. Can someone help ASAP 

[mobile_feedback]

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@ar1autoparts wrote:

Got the newest update today and my camera does not work on my phone when I go to take pictures of my listings. Can someone help ASAP 

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Thanks for posting. Does this also happen if you try to use the camera by doing an image search? Can you let us know what model of iPhone you have?

thanks

[rorisellsstuff]

Mines not working either. The app won't upload photos from the photo library and selecting the camera causes the app to freeze. Iphone X

[trentsidem_55]

Mines exactly the same. Spent about 4 hours trying to sort it !! Aaarrrggggghhhhhh

[dominiongeneralstore]

Same thing here. I phone SE w/latest ios.  March 3rd 10pm.   

[dominiongeneralstore]

iPhone SE with all firmware / software upgrades....

1) Camera does not work (yes permissions are on, loading from album works but not the in-app camera) - It just freezes and goes black.

2) When the in-app camera decided to work twice - when you take the photos and load them you can no longer keep going about your work i.e. start a new listing, without waiting for the pictures to load.  On the older version the pics would continue loading in the background while you navigate away into a new listing.

3) The list of drafts freezes and will not let you load any - you can only load the two is shows on the selling page

I want the old version back please.

[mobile_feedback]

@dominiongeneralstore  @ar1autoparts  @trentsidem_55  @rorisellsstuff 

Thanks for all the reports. Are you all listing parts and accessories motors items?

Thanks

[mobile_feedback]

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@dominiongeneralstore wrote:

iPhone SE with all firmware / software upgrades....

1) Camera does not work (yes permissions are on, loading from album works but not the in-app camera) - It just freezes and goes black.

2) When the in-app camera decided to work twice - when you take the photos and load them you can no longer keep going about your work i.e. start a new listing, without waiting for the pictures to load.  On the older version the pics would continue loading in the background while you navigate away into a new listing.

3) The list of drafts freezes and will not let you load any - you can only load the two is shows on the selling page

I want the old version back please.

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Thanks for the post.

#1 - we have seen another report of this, does this happen when you are listing automotive related categories or in all categories?

#2 - Once you have taken all the photos you can tap done in the upper right corner and they will continue to upload

#3 - The app is only showing two of many drafts? If you swipe on the scrolling area do more come into view? If you tap the Drafts show all are they all in the list? 

Thanks

[rorisellsstuff]

Yes, ebay motors. Reinstalling the app allowed me to upload from photos, but trying to use the camera still causes the app to freeze. 

[mobile_feedback]

@rorisellsstuff 

Thanks for confirming. We are looking into this.

[mobile_feedback · Accepted solution]

@ar1autoparts  @rorisellsstuff  @dominiongeneralstore  @trentsidem_55 

Thanks for all the reports. We are working on this. We suggest that you take the photos in the camera before coming into the app that should allow you to attach photos to your listings. 

If you would like to be in our beta program where this should be working properly please contact us at iosfeedback@ebay.com and we will put you in the system.

Thanks

[countrysidedave]

Same problem all black screen on camera in Any motors catagory please fix immediately 

[mobile_feedback]

@countrysidedave  @dominiongeneralstore 

We will have this working in our beta release soon. If you would like to get this version please email us at iosfeedback@ebay.com.

In the meantime if you take the photos with the camera outside of the app you should still be able to attach them with the gallery.

Thanks

[dominiongeneralstore]

#1 - happens in all categories

#2 - yes they will continue to load but it only navigates away from that screen once all are loaded. In previous version you could navigate away and the photos would continue to load in the bacground.

#3 - the drafts seem to be working correctly now