@alexgisborne wrote:
I marked an item as dispatched in the app and it remains there. Still telling me to dispatch it. Now it claims it is overdue for dispatch.
When I log in via website it isn’t in the list.
Hi @alexgisborne. If it is tracking as shipped on the site, then you should have the option to 'archive' it on your app. I would also recommend uninstalling then reinstalling your app to see if that helps update and resolve the issue.
Elizabeth,
@alexgisborne wrote:
Hi Elizabeth.
I tried deleting and reinstalling the app and that didn’t change it. It is showing as overdue and there is no tracking as it was a small letter that doesn’t have tracking on it, so I am not able to archive it.
It looks fine on the full website just on the app it appears.
Thanks for trying @alexgisborne. This sounds like strictly an app bug. Please get in touch with our agents via the contact options at the bottom of the page here, so they can grab some details, a photo and get a ticket filed.
Elizabeth,
