App updates

[capricorn1martin]

Been trying to update the ebay app on my Galaxy Note8 but it keeps telling me that i dont have a signal but i do i have a very good wi-fi signal and internet through my mobile phone but it just will not connect

Any one have any ideas

[wastingtime101]

@capricorn1martin 

What OS are you running? If you're running something earlier than Android 10 you'll need to update your OS before you can update the eBay app.

If your OS is Android 10 or later my next suggestion is to delete the eBay app, reboot your phone, then download the eBay app.

How to update your eBay app

[capricorn1martin]

Not sure wot im running but im on EE and i have a Note 8 and thats as much as i know

[capricorn1martin]

Not sure what im running apart from im on EE and have a Samsung Note 8

[eburtonlab]

@capricorn1martin 

According to a post on the UK community boards, the latest version of the eBay app requires Android 10 or later, or iOS 17 or later.

https://community.ebay.co.uk/t5/Technical-Issues/Pictures-missing-using-APP/m-p/7762881/highlight/tr...

There is another version of the app available for iOS 16 users; see here:

https://community.ebay.com/t5/Mobile-Apps/How-to-update-your-eBay-app/m-p/34920437#M50572

If you cannot upgrade your operating system or find an older version of the app that works with your current operating system, you should still be able to use a browser to go to ebay.co.uk instead.

If eBay browser links are opening in the Android version of the app automatically, you can disable that by going to your device Settings: Apps: eBay: Open by default: Opens supported links and choosing "Don't open in the app". iOS users can tap and hold an eBay browser link and choose "Don't open in the app".