eBay

namepl · ‎04-27-2022

Keep getting "There was an internal error. Please try restarting the app" whenever I try to look at saved searches. It started as I was already looking through saved searches. It also doesn't seem to update my unread messages to read after reading or deleting them. I already tried uninstalling and reinstalling, and rebooting phone.

jimboz1988 · ‎04-28-2022

Same happening to me. galaxy s21 and I can't search or use saved searches. Problem still happening at 6:30 AM CT

mackem26michael · ‎04-28-2022

Same here internal error cannot use search function

jda2012 · ‎04-28-2022

Another one here, unable to search without getting an error on Samsung S10e, Android 11, since this morning (28th - fine last night).

I have:

- Restarted the app

- Rebooted the device

- Uninstall and reinstalled the eBay app

- Signed out and back in

- Cleared eBay app cache and data

- Moved eBay app from internal storage to SD card

- Checked for updates on Play Store

Nothing has helped. Works fine on my iPad, but no other problems with the phone so believe problem is at the eBay end.

imaxandco · ‎04-28-2022

Same error here since today.

joeyg · ‎04-28-2022

Same here. Did ALL the things. (Reboot, reinstall, restart, yadda-yadda-yadda.) NOTHING works on my Android. (PC is fine, so is my iPhone.)

cascadianclimber · ‎04-28-2022

Same here!!! Android as well.

namepl · ‎04-28-2022

OP here. I emailed the contact email listed on the Play Store app page a few minutes after starting this thread and got a response pretty quickly after getting an automated "this is an unmonitored email, go to the forums for help":

"This is being looked into. No need to restart or reinstall. It will start working properly without having to update the app."

So it appears to be something on their end. No ETA though.

Just now I tried a few searches. The first three loaded fine in the app, but starting up the fourth one and I get the Internal Error message again, and none of the searches work at all after that. This same thing happened when I tried about four hours ago too. (Pixel 2, Android 11 btw).

case-staf · ‎04-28-2022

I'm also experiencing this! I've uninstalled and reinstalled, deleted cache, nothing. Please fix this, eBay!

epulliam2 · ‎04-28-2022

Same issue on mine.

Please fix, I need to spend more money on something I don't need. 🙂

investore12 · ‎04-28-2022

So I've searched all over the internet for a resolution to this problem and I have tried every suggestion that's been posted in the last 6 years. I just discovered that if I don't log into the eBay app I can do as many searches as I would like and it works just fine. But the moment I log into the app with my username and password I get exactly two working searches before it stops working and I get the error message. I'm nowhere near my max memory usage or storage on my phone. I have tried dozens of my other apps and none of them seem to have any problems.

Nobody from eBay has made a comment on this thread.

Please eBay customer support fix this problem!

zeman1979 · ‎04-28-2022

Yup, just started happening to me 4/28. Tried deleting cache as well as reinstall. Saved searches broken.

wait.and.hope_dumas · ‎04-28-2022

Me too. Plain typed search same thing. An item from saved search results, same thing.

no1musclecar · ‎04-28-2022

Additional problem noted this morning (4/28) is that Android notifications from drop down all have the same message, no matter the heading or subject.

Any search function or list review, such as seller's other items, produces the same error. Randomly, the first search may work after a period of inactivity, but all succeeding searches fail, including going back to the same search that was successful.

It may have something to do with list generation or management, but why all of a sudden is baffling.