Authenticity Guarantee

[penoriss]

Our authentication partner received your item but, unfortunately, it didn’t pass the inspection. We’re refunding the buyer $2,500.00 and will seek reimbursement of this amount from you. Below you’ll find our authenticator’s notes about your item:

• Secondary Stone Checks: Fail ; Main Stone/Side Stone - Diamond: Fail ; Description: Fail ; The clarity grade of the secondary stone(s) does not match the listing. ; The clarity grade of the main/side diamond(s) does not match the listing. ; The item size doesn't match the listing
• These Morons at the GIA dont explain clearly what the issues are, I have the ring and i dont see any of these issues? By the way I was trained by them, the GIA!  At this rate eBay will be in bankruptcy by the end of the year!  i am exploring 1st dibs now to sell along with others.

[donsdetour]

Other topic on this is here

https://community.ebay.com/t5/Selling/Authenticity-Guarantee-by-GIA/td-p/33286104 

[auntiekittys]

Ouch!  That's got to hurt.  Is there an actual appraisal/authentication form that they signed and sent to you?  I take it that you are educated and capable of assessing the gems.  If not, I would take it to a qualified jeweler for a second opinion, so that you can at least relist it in confidence. 

[bebelya32-4]

I have the same problem with the authentication process in my small jewelry store.

It seems that unless I would certify using GIA all my jewelry that is listed over $500,

non would pass eBay authentification.

That means that I have to send 1000 items to GIA for certification now. If GIA charges $70 for each item,

I have to pay $70,000 to do it.

For $70,000 I can open an actual physical store or two.

This seems to be only for the very large stores. Smaller stores and privet sellers would not have a chance to stay in business with eBay.

Also most jewelry sales or for certain occasions, like weddings, engagements, birthdays, and such.

The shipping time to authenticators and from them back to the buyers is around 10 days.

This will discourage many buyers, especially during Holidays time.

I think It would work way nicer if authenticators would ship the items to the buyers with the paper of the grading even if the jewelry did not pass authentication,

and then the buyer will decide to keep it or not based on what would be acceptable to the buyer.

In this case, if the buyer is guaranteed a free return the problem would be solved.

The buyer would either keep the jewelry, ask for a discount or ship the jewelry back for a full refund.

Everyone wins.

The sellers will get their sales and slowly certify their jewelry, eBay will keep the and increase the profits, and the sellers will not have to walk away from eBay causing eBay billions $$$ of losses.

This seems to be a very simple solution with no losers and no additional expenses to the sellers or eBay.

For the buyers to have a clear knowledge of what they purchased and the chance after small negotiations with the sellers to get better pricing would be a winning proposition too. 

Please express your opinions on this very important subject.

[nooni]

I have an item that failed and is on the way back.

It is an unmarked pendant that tests 14K, no doubt about it.

I can't wait to see the reason, I wish I could opt out of this.

Shipping another piece today to the dreaded place today.

[jschroeder1210]

my ring was returned as the ring size was off. i thought it was a size 11, but must be a little bigger or smaller.  what a joke. 

[beadsleatherdolls64]

This is THE BEST answer I have found on this subject! I just wish eBay would implement this perfect solution.  

My reason for researching this subject was because I found the perfect ring to upgrade from the one I had. I sent the seller an offer, they accepted it, I paid…now both myself, and the seller, are happy with the price that was offered. My ring gets sent off to be authenticated, and days later, we both received the same message….the ring failed. Absolutely ZERO answers to the reason “WHY” it failed. The seller messaged me right away and apologized for this happening, and she understood if I was upset. Goodness, NO….I wasn’t upset with her at all. But I’m very disappointed in eBay for doing this to the awesome sellers that are selling quality items, and not making sure that both the selling and purchasing parties have an explanation to this decision being made.  How is the seller supposed to list this item again, with the problem being fixed….if they don’t know what the problem is in the first place? 
It’s no better than giving a student a written test on something they have been studying on, then giving them a “F” grade, with no reason for this grade being given. The student doesn’t know what they missed, or what to study harder on… and no one has learned anything. They have to just sit there, scratching their heads, trying to GUESS what that grade was for. No one learns anything, there’s no rewards for studying and working hard at getting somewhere in life, you just sit there with a “F”, and hope the results are better the next time you try. 
Sorry for rambling….its just something that’s been a bur under my saddle blanket since all this happened to myself and a wonderful seller a few days ago.  I sure hope eBay sees your solution….it’s perfect in my book as a buyer.

[beadsleatherdolls64]

Best post I’ll probably find on this subject 

[kh-stanley1]

Hi everyone,

Due to the age of this thread, it has been closed to further replies. Please feel free to start a new thread HERE if you wish to continue to discuss this topic.

Thank you for understanding.