Authenticity Guaranteed is Bogus

[goldenegg225]

As a seller we have  consistently run into serious problems with eBay's Authenticity Guaranteed process.  We have two GIA educated gemologist that take care of our in store evaluation of gemstones and also verify designer products.  Whoever is authenticating items for eBay is either incompetent, doesn't care to thoroughly evaluate items, or is purposefully sabotaging the platform.  Seller's have no recourse to challenge the "authenticator's " determination or communicate with them or the buyer in any way prior to the sale being cancelled.  As a shareholder in eBay, this makes me concerned about the long term prospect of the platform's stock price and ability to retain sellers.  As a business, our company will be forced to explore other alternatives for our primary e-commerce platform in the category of fine jewelry sales. 

[nooni]

This program is terrible. I have run of the mill jewelry having to go to the "authenticator" and it sits there for over a week. Customers are **bleep**. I have Cartier, Tiffany, Bvlgary pieces that are not subject to the new program.

Don't know what genius decided to roll this out right before Christmas, they should be fired.

Ebay says gia is overwhelmed with items sent to "authenticator"

Customer should have the option to have it "authenticated" or not.

25 years on ebay selling fine vintage/antique  jewelry to long time customers and now their purchases are getting diverted to some overwhelmed jewelry school graduate to give an opinion on something they have no experience with. 3 day delivery is now 2 week delivery, if the student authenticator approves. ugghhhhh

[ilchick33]

I just had some emerald earrings fail the authenticity process because they disagreed with the carat size from my GIA professional appraisal.  OK, so I got them back and relisted them with what the authenticator said it should be.  Apparently, however, the potential buyer isn't told anything as to why the authentication failed, and just left me negative feedback with the word "fraud"!  This process needs major revisions!!  I'm hoping I don't run into similar problems when the earrings sell again because they go to the GIA institute in California, and I think they are being reviewed by students.

[lynns1529]

I just sold a 14K gold bracelet and it was rejected because she said it weighed 12.8 grams not 14.  I was told it would of passed if I had put 13 grams or if she had weighed it at 13. Now, my scale was re-calibrated and it came at 14 grams and there are the same bracelets listed at 14 grams on eBay now!  When I got the email I got this big red X  blazing with minor deflect, mumble jumble that looked like I had lied about the gold content which is what I thought even though it was marked 14k. But, after speaking to an agent I was told it was the weight which was a monetary difference of ten dollars. The buyer rejected it immediately and this was after I had accepted her best offer at a good discount. So, I lost a 725. sale for ten dollars and a horrible appraisal.

Saying this I too who has been  with eBay since 2005 has lost my faith  in them.  I was going to relist this but I can't  comfortably list my fine jewelry here now.

[kh-cathy]

Hi everyone,

Due to the age of this thread, it has been closed to further replies. Please feel free to start a new thread if you wish to continue to discuss this topic.

Thank you for understanding.