Not as described return, claiming that bag is not authentic. Ruled in favor of buyer..

[msmsfashion]

Hello Sellers!

I recently got a return request from a buyer saying "In my opinion, this is not authentic". I assured the buyer that it was but decided to contact the manufacturer for additional verification. The manufacturerer received the photographs and stated that it (a handbag) was 100% Authetic. I sent that email chain to ebay and they still ruled in the buyers favor. Apparently they require more proof? I guess i don't understand how the people that made the product stating that they indeed made it is not enough proof. Has anyone had this happen to them before? Should this be enough proof to rule this in my favor?

[vintagecraze50]

Not sure what you sold but, in the future, look up Ebay's new program called "ebay authenticate". It is a program just introduced for high end designer items where an authenticator will inspect the item and the buyers will have no reason to claim Fake buying items this way. The service is just getting started and may be the way to go for designer items in the future to prevent this nonsense.

[msmsfashion]

Yea, I did see that Authentication program. Unfortunately, this was a Marino Orlandi Handbag. They are fairly pricey, but not a brand covered by that program.

I guess im curious as to how one can prove authenticity on ebay if having the actual manufacturer stating that it is authentic is not enough? This just doesn't make sense..

[albertabrightalberta]

*Sigh*

I wonder if the buyer pulled the "fake" card as a way to avoid having to pay return shipping and your restocking fee. 

Marino Orlandi isn't faked and I'm not even sure there's a company that does that brand because it's not faked! 

Is ebay prohibiting you from relisting and reselling the bag now that they've found against you? I'm not sure the finding is that they believe it's fake as much as they just want to allow the buyer to return it. 

If this had been my buyer, I'd have reassured the buyer that it's authentic but taken the return voluntarily. By forcing ebay to resolve the case makes it so you have a ding on your account now. And with a return policy anyway, you could have avoided that ding. 

[msmsfashion]

I am sure that the buyer was trying to avoid the fee/return shipping. I guess yes, in hindsight, I suppose I should have just accepted the return and avoided the ding. I opened the case because I assumed that the manufacturer's expertise was greater than the "opinion" of an ebay buyer. We havn't received the bag yet.. so I am not sure whether or not I will be able to relist it.  

At this point, I am just venting more than anything. It is honestly just sad and complete **bleep** that even the company who made the item is unable to verify that the item is authentic. I guess there truely is no way to convince ebay's impecible staff that an item is real aside from having Marino Orlandi himself hand deliver the package to the buyer.

[twinkling.smile]

Strikes for "cases closed without seller resolution" are visible in your Seller Dashboard.

You can also read there that the limit for these strikes is very low.

[allstatesauctions]

Has anyone used the ebay authentication program?  Im thinking about using it.