eBay

gutiecy · ‎06-24-2020

So, recently I came across a handbag listed by its designer name and in descriptions it had the designer name, measurements and no returns accepted. Based on how nah was listed and sellers excellent ratings. I believe I can trust them. However once the bag was received. I paid for authentication and results were it was a Good fake. Nicely I contacted seller and requested to return the bag. Seller explained she never said it was or wasn’t authentic since, he was unsure but had used it. Which I believe but my thing is “ if you are unsure of it being authentic” why not put that somewhere in the description. To let buyers know it may or may not be. Never had this issue and besides it not being authentic the bag fits the descriptions. Am I wrong here, do I need to ask if it’s authentic if it’s listed as the designer bag ? Anyone have this issue. Thank you I’m advance.

fashionclubgurl · ‎06-24-2020

It deoesnt matter in the slightest if the seller says they dont know if its real. SELLING COUNTERFEIT MERCHANDISE IS NOT ONLY COMPLETELY AGAINST eBAY RULES, ITS ALSO A FEDERAL OFFENSE AND A FELONY ANYWHERE IN THE US. Saying they dont know if its real is called a Disclaimer Of Authenticity and is also 100 percent against Ebay rules.

How long ago did you buy it, what brand was it, do you still have the URL of the listing? Someone here needs to look at it but if its determined to be fake the seller owes you a full refund. You only have a limited time to file a claim so get started NOW. And NO, you shouldnt have to ask if its authentic! If it isnt, it cant be sold on Ebay no matter what the seller calls it. PERIOD.

Here are Ebays Rules:

https://www.ebay.com/help/policies/prohibited-restricted-items/counterfeit-item-policy?id=4276&st=12...

We don't allow counterfeit items or unauthorized copies to be listed on eBay.

Items that bear a company's official brand name or logo can be listed, as long as the products were lawfully made by, for, or with the consent of that company.

Unauthorized copies may include items that are bootlegged, illegally duplicated, or pirated. These items may infringe on someone's copyright or trademark.

What is the policy?

Counterfeit products are illegal and not allowed on eBay. Examples include:
- Fakes, copies, or replicas of brand name items (for example, a shoe with the Nike name or logo that wasn't made by Nike)
- Electronics or accessories that use or bear the brand name, logo, or trademark of a company that didn't manufacture the item
- Bootleg recordings from concerts or other live shows
- Unauthorized or pirated copies of movies, videos, or software
Listings with photos that hide or blur trademarks are not allowed
If you're not certain that your item is authentic, it may not be listed
We may remove listings if we receive buyer complaints that the item is not authentic. These items may not be relisted

Activity that doesn't follow eBay policy could result in a range of actions including for example: administratively ending or canceling listings, hiding or demoting all listings from search results, lowering seller rating, buying or selling restrictions, loss of buyer or seller protections, and account suspension. All fees paid or payable in relation to listings or accounts on which we take any action will not be refunded or otherwise credited to your account.

........................................................................

"On the Internet, no one knows if youre a dog.
EVERYONE knows if youre an idiot."

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fashionclubgurl · ‎06-24-2020

It deoesnt matter in the slightest if the seller says they dont know if its real. SELLING COUNTERFEIT MERCHANDISE IS NOT ONLY COMPLETELY AGAINST eBAY RULES, ITS ALSO A FEDERAL OFFENSE AND A FELONY ANYWHERE IN THE US. Saying they dont know if its real is called a Disclaimer Of Authenticity and is also 100 percent against Ebay rules.

How long ago did you buy it, what brand was it, do you still have the URL of the listing? Someone here needs to look at it but if its determined to be fake the seller owes you a full refund. You only have a limited time to file a claim so get started NOW. And NO, you shouldnt have to ask if its authentic! If it isnt, it cant be sold on Ebay no matter what the seller calls it. PERIOD.

Here are Ebays Rules:

https://www.ebay.com/help/policies/prohibited-restricted-items/counterfeit-item-policy?id=4276&st=12...

We don't allow counterfeit items or unauthorized copies to be listed on eBay.

Items that bear a company's official brand name or logo can be listed, as long as the products were lawfully made by, for, or with the consent of that company.

Unauthorized copies may include items that are bootlegged, illegally duplicated, or pirated. These items may infringe on someone's copyright or trademark.

What is the policy?

Counterfeit products are illegal and not allowed on eBay. Examples include:
- Fakes, copies, or replicas of brand name items (for example, a shoe with the Nike name or logo that wasn't made by Nike)
- Electronics or accessories that use or bear the brand name, logo, or trademark of a company that didn't manufacture the item
- Bootleg recordings from concerts or other live shows
- Unauthorized or pirated copies of movies, videos, or software
Listings with photos that hide or blur trademarks are not allowed
If you're not certain that your item is authentic, it may not be listed
We may remove listings if we receive buyer complaints that the item is not authentic. These items may not be relisted

Activity that doesn't follow eBay policy could result in a range of actions including for example: administratively ending or canceling listings, hiding or demoting all listings from search results, lowering seller rating, buying or selling restrictions, loss of buyer or seller protections, and account suspension. All fees paid or payable in relation to listings or accounts on which we take any action will not be refunded or otherwise credited to your account.

........................................................................

"On the Internet, no one knows if youre a dog.
EVERYONE knows if youre an idiot."

jsales0 · ‎06-24-2020

Was this on ebay? If so. I agree with fashionclubgurl but in a nutshell:Claim SNAD (significantly not as described) NOW and leave the seller a NEGATIVE feedback calmly stating: “Authenticated by Pro as counterfeit. Seller refused return”.

That feedback should stop everyone from buying from them.

albertabrightalberta · ‎06-24-2020

Did you open a SNAD dispute? (The choice - ebay's words - "doesn't seem authentic" would be the option.)

If so, the seller would have to accept the return and would also have to pay for the shipping label for your return. If the seller refuses or ignores the dispute, you can escalate and ebay WILL decide in your favor.

If it's too late for an ebay dispute (>30 days), you can file through Paypal.

albertabrightalberta | Volunteer Community Mentor
"I can explain it to you, but I can't understand it for you."

gutiecy · ‎06-24-2020

Hi, thank you everyone for the help. I opened a request to return for not being authentic. The following day. I’ve had it for 3 days now. However seller keeps wont return it. eBay will step in on 28th if no resolution has been made.

gutiecy · ‎06-24-2020

Thank you. Yes it was on eBay

jsales0 · ‎06-24-2020

You’re fine then and you’re covered. Escalate the claim as soon as the system allows. I would leave the feedback now. Do NOT mention a claim. IMO my FB suggestion says it all.

Let us know what happens!

mtgraves7984 · ‎06-24-2020

If the seller listed the designer's name, then authenticity was implied. Your seller knows that.

Smart move to authenticate it, smart move to open a SNAD return.

You done good.

albertabrightalberta · ‎06-24-2020

You may have to manually escalate the case. I'm not sure whether ebay steps in automatically so just be aware.

I don't believe you're able to leave feedback once the case is opened so you'll probably have to waited until it closes in your favor.

albertabrightalberta | Volunteer Community Mentor
"I can explain it to you, but I can't understand it for you."

albertabrightalberta · ‎06-24-2020

@mtgraves7984 wrote:
If the seller listed the designer's name, then authenticity was implied. Your seller knows that.

Smart move to authenticate it, smart move to open a SNAD return.

You done good.

Although, even if the seller didn't mention the designer's name, if the item had logos or markings of the designer, it MUST be made by that designer.

Please post a link to the listing.

albertabrightalberta | Volunteer Community Mentor
"I can explain it to you, but I can't understand it for you."