albertabrightalberta | Volunteer Community Mentor
@giantgecko wrote:So I sold a Coach purse and the buyer is claiming it is a fake after receiving it. I know it isn’t because I was present when my Grandmother in law bought it for my Mother in law at the factory outlet in Pigeon Forge TN then she never used it.I put on my listing no returns but I want the buyer to be happy with their purchase, but I don’t think I should have to pay for return shipping. What should I do?
Did the buyer say why she thinks it's fake? Is it because there's no serial number on the creed?
There was a period from 2014 through 2016 during which Coach stopped stamping numbers on the creed patches. During that time, instead of the "serial number" being on the creed, they put it on a small white label buried (and very well hidden) somewhere inside the bag. Usually it's inside the zipper pocket, sometimes requiring you to turn the pocket inside-out in order to find it.
So far, the bag looks fine but that picture of the white label is necessary for an accurate determination.
If you have that picture or can request that the buyer post it, I can probably reassure her.
I don't know whether I made it clear that there are no red flags at all. The bag appears fine but that last picture is needed to confirm.
I hope the buyer feels reassured.
I hope the buyer feels reassured.
@giantgecko wrote:Here is what the buyer said the reason for wanting to return.
Sorry, but this is a knock off and not authentic. It is lacking the inside tag with the creed # and product #. I am aware Coach made some bags without the creed number on the leather tag but they place 2 tags in the inside zippered compartment with that info. This purse is lacking all...no creed on the leather tag and no inside tags in the change compartment. It is a knock off. Tooooo expensive for a knock off so it is coming back.
I believe the buyer is wrong and is not feeling around enough to find the tag. (I can't count the number of times I've requested someone feel for the white tag with the production numbers, been told that it's not there and finally, after several days and attempts to find it, they locate it.
Again, if it's reassurance she wants, she should be able to feel around inside the bag, the lining and the pocket and find it. (Coach doesn't make it easy.) But it IS there!
PLEASE refer the buyer here (or she can google other purse forum authentication sites.
Here's an example from a Japanese seller's same bag:
@giantgecko wrote:I understand her concerns with the Coach bag because after more research it sounds very much so that Coach made it a big headache by taking the serial # off the creed. I didn’t know about any little hidden tags when I listed it but I sure would of taken a pic if I known. I will send her a link here so she can hopefully be reassured.
Thanks again.
We've said it many times and it's worth saying again. "The most consistent thing about Coach is its inconsistency."
- First they had no creeds.
- Then they had creeds without serial numbers.
- Then they had creeds with random serial numbers.
- Then they changed the random serial number format.
- Then they had creeds with non-serial serial numbers that showed production information and style numbers.
- But during that time above, ^^^, there were also smaller "accessory" items with or without creeds and those with creeds could be with or without serial numbers
- Then for just under 2 years between 2014 and 2016, they removed "serial numbers" and put that information on a VERY hard-to-find white tag.
- To make it more difficult for those working with Coach, the location of the white tag varied, sometimes in a pocket, sometimes in an inner seam (not hidden
- Then they came out with the 1941 collection bags and put useless and not-helpful stamps on creeds (RG-20215, DK-50525, etc.) with those bogus numbers that mean nothing showing on multiple styles of bags Rogues and Dinky bags.
The point is that unless on knows these bags inside and out, has an endless library of notes and images and has an **bleep**-retentive memory, it's impossible to remember all the (non) rules.
Good grief! Since when is A N A L retentive a cuss word?
BTW, don't ever think that the counterfeiters aren't aware of or not copying the white labels! They DO copy them on their fake bags but fortunately, they don't do it well enough that we can't catch it.
The newer bags (as well as vintage and classic ones) can be extremely well-faked.
BTW, don't ever think that the counterfeiters aren't aware of or not copying the white labels! They DO copy them on their fake bags but fortunately, they don't do it well enough that we can't catch it.
The newer bags (as well as vintage and classic ones) can be extremely well-faked.
