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won a auction, and paid for product, then seller didn't have....

Asking for refund....how does this happen?

Seller said she doesn't know how picture of purse

or anything about it ended up with her selling it!

Message 1 of 6
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won a auction, and paid for product, then seller didn't have....

Seller should contact ebay, her account may be hacked ?

Message 2 of 6
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won a auction, and paid for product, then seller didn't have....

This is absolutely possible.  For quite some time, sellers have reported that old listings, sold listings, have mysteriously been relisted without the seller doing so.

 

So yes, it is entirely possible that is what happened here.

Message 3 of 6
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won a auction, and paid for product, then seller didn't have....

These are called "ghost listings".

Message 4 of 6
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won a auction, and paid for product, then seller didn't have....

@picesmom,

 

The others may be right, tis could have been a hijacked account or a ghost listing. Did you check the sellr's feedback profile before bidding or buying?  If there was little or no activity for over a year especially as a seller, the account was probably hijacked or hacked. 

"THERE IS NO SUCH THING AS FOOLPROOF, BECAUSE FOOLS ARE SO DARNED INGENIOUS!" (unknown)
Message 5 of 6
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won a auction, and paid for product, then seller didn't have....

This was a power seller, don't know what happened,
refunded amount received. Just wondered if eBay
cares at all....at the end of the day, stuff happens I guess
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