how to cancel a return request

[charl-work]

how do i stop a return request

[sapphire_studio]

Fully refund them.

 It doesn't matter if you don't have returns available on your items anyone can force a return by saying the item wasn't as described. You can either fully refund them without having them return it or pay for them to return it before you fully refund them. If you don't do anything eBay will just take your money and let them keep the item.

[sapphire_studio · Accepted solution]

Maybe you are the buyer in this scenario you were pretty vague so I assumed you were the seller.

If you are the buyer:

Close a return request

If you've changed your mind and no longer want to return your item, it's easy to cancel your request. Here's how:

1. Go to your Purchases - opens in new window or tab and find the item.
2. From the More actions dropdown menu, select See request details and then Close your request.
3. Select your reason for closing the return from the dropdown, and add details if you want to.
4. Select Confirm.

https://www.ebay.com/help/buying/returns-refunds/returning-item?id=4041

[juca_9778]

How does this work? I went on there like you said but didn’t see a button to hit see request details nor could I close my request! What should I do I don’t want to return my order anymore!

[qeqo_0]

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@juca_9778 wrote:

I went on there like you said

but didn’t see a button to hit see request details

nor could I close my request!

What should I do I don’t want to return my order anymore! 

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Look at your RETURN DETAILS page @juca_9778 

at the bottom right-hand corner, a CANCEL RETURN link that you can click.

[house*of*paws]

Hi @charl-work 

Your return request will ‘time out’ on its own if you do nothing … after about 3-4 weeks.

[chelbellesells]

how can I stop a refund that I started for a customer that bought from me.

[mttr55]

If you are using your phone, put your browser in "Desktop site" mode.  The link to close the request will show up.

[kh-vince]

Hi everyone,

Due to the age of this thread, it has been closed to further replies. Please feel free to start a new thread if you wish to continue to discuss this topic.

Thank you for understanding.