eBay

alanafu10 · ‎12-17-2020

So i have a huge problem. I purchased some cosmetics from a seller in UK to ship my order to germany. Usually shipping from UK to germany only takes a week max. Well this took over 2 weeks. Thats not even the issue. The issue is the delivery company they used is called Hermes delivery. That company made ONE attempted delivery to my address and then RETURNED IT TO SENDER. Then they stated on the tracking "Buyer refused to accpet the package" so now im not covered by ebay buyer protection says the awful ebay agents i spoke to.

First of all, I was home the entire time. I live in a secure building where they need to ring my door bell to get access. I even put my apartment number on the delivery address. The shipping company never bothered to ring my door bell, then false said I refused to accept the shipment. The worst part is, I even called Hermes immediatedly (which charged me 20 cents euros per min just to talk to them) and asked them if when they can deliver and ring the door bell this time or simply drop it off at one of their service points for me to pick up (they have numerous around my address). Hermes said "because the seller is a private seller and not a corporation redeliver or dropping it off at a service point is not possible. It is already on its way back to the sender." THIS less than 24 hours AFTER THE "DELIVERY ATTEMPT".

So now i lose out on 60 euros i paid for the item and no refund nothing because of this awful global shipping program. Is there even anything i can do about this? The seller basically will get to keep the returned item and my money evern though non of this is my fault!

alanafu10 · ‎12-17-2020

Also the thing that infuriates me the most is the ebay agents i spoke to kept saying its my fault for not anticipating the delivery when 1) i did anticipate it which was why i was home all day waiting for receive it. What did they expect me to wait outside in the 2 degrees cold when there was no specific time specified?

2)ebay agents blamed me for refusing to accept the delivery. Which as i explained, why on earth would i say to a delivery guy "no i wont accept this delivery, F off." It makes no sense when i contacted the seller twice before the package even got to germany to ask her about when it will arrive and i even contacted the delivery company twice to reschedule. Why would someone who does all that refuse to accept a delivery? Why would the delivery company even lie and say that I refused the delivery? It even said I refused the delivery on two occasions which is even more appalling. Because on the 15th of Dec was when the first delivery was attempted. I rang Hermes on the 16th morning and they said "its been returned to sender". So why would it also say on the tracking that they attempted another delivery on the 16th which i also refused. Soooo frustating and angry about this

rebell45 · ‎12-17-2020

How did you pay for the item? If with PayPal or a credit card you have recourse with them. PayPal and most credit cards give you 180 days to open a dispute. File with PayPal first, if you used them.

____________________________________________________________
Never sell anything on eBay that you can't afford to lose.

alanafu10 · ‎12-17-2020

i paid for it by paypal. But from what i know, a paypal payment via ebay will be handled via ebay is that correct? if so then i have still lost my buyer's protection because the **bleep**ty global shipping program decided to lie about me refusing to accept a delivery. I even rang them to yell at them and they said "we attempted delivery 3 times". And i said "no you attempted it ONCE, you didnt even leave a card and then you lied and said I refused to accept a delivery on the tracking which just voided by buyer's protection." Note to everyone, ask a seller if they are using ebay global shipping program from now on. If they are ask them to NOT use it. If not just do not shop with them. This is the most atrocious shipping program ever

therogue-trader · ‎12-17-2020

You seem to misunderstand how the global shipping program works. The GSP does not actually handle any shipping once the package(s) leaves the origin country, the package(s) is/are handed off to a "Destination Carrier" (from your rant it sounds like this carrier was Hermes). The GSP's function for the seller is to provide a 'local' warehouse to ship things to, at which customs forms (and possibly repackaging) are taken care of.

tldr, your issue is with Hermes, not the GSP

1tuna · ‎12-17-2020

the real issue that I see is that ebay uses a lame company.There are numerous reports on these boads all about Hermes.This is a clear cut case of the delivery company making things up and sticking it to the buyer.

ebay should be ashamed of itself for this kind of baloney.one chance was all you had and ebays delivery failed

ebay is what ebay does

Germantown proud Germantown strong
up the whiskey hickon
moving right along
19144

alanafu10 · ‎12-17-2020

WRONG! the issue is with GSP AND Hermes. For a shipping program to be less secure and much slower than using the standard shipping from the post office is just simply ridiculous and inefficient. Ive seen numerous complaints from both sellers and buyers that the GSP in fact thats much longer than regular postal methods via airmail etc and runs into more roadbumps. Eg, my situation. And it is also GSP's responsibility for partnering with a shoddy company like Hermes

alanafu10 · ‎12-17-2020

exactly! So i just received an email from Hermes after I sent them a very angry message. Their response is "The reason your package was not delivered and returned to sender is due to a processing error. This should not have happened". **bleep**? So basically they just admitted the bull Sh!t tracking details was all a lie and they never in fact even attempted to send it. This makes me so mad that Hermes had the audacity to state on the tracking that "buyer refused to accept the package" when I never even had any contact with the delivery person! Now they tell me the real reason is a processing error? I am fuming -_-

4la57or · ‎12-18-2020

I had a situation like this in Israel just a couple of days ago.

A delivery man falsely reported my item as "delivered" thou it wasn't (and he didn't even contact me). I talked to the local carrier and recorded every phone call. I kept screenshots of all tracking histories (from 4 different carriers: PB, Aramex, local branch courier, and the the delivery company the local carrier outsources it's deliveries to). I was very nervous about the whole situation and wanted to collect any evidence I could. I sent a couple of emails both to the local carrier and to the delivery company outsourced by the local carrier, to change the delivery status. I told them again and again that I don't care if they find the package or not, only that they provide accurate tracking. They then updated it correctly.

(I did receive my package a couple of days later, after they have "found it")

If your local carrier is incompetent, they probably know that they are wrong and are probably already used to costumers being mad them. You should demand that they provide the accurate tracking on this package. There a good chance they'll follow through.

If all else fails, file a charge back through your credit card.

7606dennis · ‎12-18-2020

@alanafu10 wrote:
Also the thing that infuriates me the most is the ebay agents i spoke to kept saying its my fault for not anticipating the delivery when 1) i did anticipate it which was why i was home all day waiting for receive it. What did they expect me to wait outside in the 2 degrees cold when there was no specific time specified?

2)ebay agents blamed me for refusing to accept the delivery. Which as i explained, why on earth would i say to a delivery guy "no i wont accept this delivery, F off." It makes no sense when i contacted the seller twice before the package even got to germany to ask her about when it will arrive and i even contacted the delivery company twice to reschedule. Why would someone who does all that refuse to accept a delivery? Why would the delivery company even lie and say that I refused the delivery? It even said I refused the delivery on two occasions which is even more appalling. Because on the 15th of Dec was when the first delivery was attempted. I rang Hermes on the 16th morning and they said "its been returned to sender". So why would it also say on the tracking that they attempted another delivery on the 16th which i also refused. Soooo frustating and angry about this

Did you or did you not refuse the delivery?

"It is an intelligent man that is aware of his own ignorance."

ra_201044 · ‎12-18-2020

@1tuna wrote:
the real issue that I see is that ebay uses a lame company.There are numerous reports on these boads all about Hermes.This is a clear cut case of the delivery company making things up and sticking it to the buyer.

ebay should be ashamed of itself for this kind of baloney.one chance was all you had and ebays delivery failed

ebay is what ebay does

That's what happens when they use a delivery company that sounds like a disease .......... 😀

7606dennis · ‎12-18-2020

@ra_201044 wrote:
@1tuna wrote:
the real issue that I see is that ebay uses a lame company.There are numerous reports on these boads all about Hermes.This is a clear cut case of the delivery company making things up and sticking it to the buyer.

ebay should be ashamed of itself for this kind of baloney.one chance was all you had and ebays delivery failed

ebay is what ebay does
That's what happens when they use a delivery company that sounds like a disease .......... 😀

Of course, one needs to remember that the GSP was established as a way to get sellers that decided to not ship internationally to do so. Thus, if you prefer not to buy from someone using the GSP program you are free to do so but it may limit your choice of sellers.

"It is an intelligent man that is aware of his own ignorance."