For me, it isn't a matter of sympathy, and it certainly is not a matter of defending eBay. It is frustrating to see some of the messes here, and eBay could and should do better.
For me, it's just accepting the reality of this marketplace, though It is huge. It is unwieldy. It has always been reactive, rather than innovative.
It is now, as is so much of American business, largely run by primitive limited-memory AI and that AI is not up to the tasks it is given. Other places where I shop, my utility companies, internet service provider, medical providers, banks, et al, are also using such AI with, often, the same egregious results. I think of the old Monty Python skit where some fancy bit of military hardware fails miserably and then blows itself to bits. A reporter says to a government official: I thought you said it was state of the art. The reply: Well, yes, but you see, that IS the state of the art.
So, rather than fight the reality, I have always used eBay as it best suits me and my own interests, and I let the rest go. It may be charmingly comic and touching to tilt at windmills, but it's never been my thing and, anyhow, I could never the time away from the vital business of making a living.
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