did not receive my item and Ebay will not help

[es66030]

Ebay is refusing to refund my money or request the seller send me the correct item. I also have documents from the post office that the item was sent to a different address by the seller not mine. Also that the weight of the item is only .64 oz this is an empty box. I went to the address that was shown and questioned the people there and they do remember the box that cam and also told me that they opened it before looking to see the name on the box, but noticed that the box was empty. They told me the thought that was strange and just through the box away. below is what I wrote Ebay and there response was the case is closed because the seller provided a tracking number and showed it was delivered. But that seller is scamming people. And now Ebay will not respond to my emails. I paid almost $400.00 for this tool. Any advice?

I went today to the post office and gave them the tracking number that you provided to me. The pulled the GPS on this package. That is not my address and the seller sent it there. They also told me that this happens a lot and that it is a scam. Also the weight of the package was only 0.64 oz (s). The item weight of what i ordered is 14 oz (s) . That package that was delivered had nothing in it. This seller is scamming people and sending things to an incorrect address. I also went out to this address and talked with the people there and they remembered getting a package that was empty and did not understand what was going on. They did not say anything to the post office and just pithed it in the garbage. I am going to include these documents for you to see. ebay needs to take actions against this seller. I am entitled a refund for the product I purchaced and did not receive.

[normzsales]

This is very common on ebay and they do not protect the sellers. 

[lukdudle]

was it an air tool?

[woodland_gnome]

 See here about appealing the decision and submitting the document from the carrier:

https://www.ebay.com/help/buying/returns-refunds/appeal-ebays-decision-return-missing-item-buyers?id...

[mudshark61369]

@es66030,

What type of documentation do you have from the USPS? If it is an email, ebay will not accept it because they can be faked.  The "Proof that your item was delivered to the wrong address" will have to be written on USPS stationary.  If you read my reply in the link below dated  04-11-2023 03:13 AM 

You will get the info on how to get the documentation you need to win an appeal, or to use the social media method to contact ebay and get a refund. It will also tell you what the clerk can write out,  which is sufficient to get ebay to issue a refund. 

https://community.ebay.com/t5/Buying/Item-Not-Received-Tracking-Says-Delivered-FedEX-Buyer-What-Now/...

[es66030]

hello, yes I have the document from the USPS . it shows the tracking number that was giving to me and shows the address where it was delivered. and shows the incorrect address that it was sent to. and it shows the weight of the package, and that is proof that what I ordered was not in the package. also the seller sent me an update with the tracking # and the address on that up date was my correct address.  and I sent that document to Ebay but beat still denied me. and closed my case. now Ebay will not even let me contact them. 

thanks for your help.

[rseuqinh]

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@es66030 wrote:

1. hello, yes I have the document from the USPS . it shows the tracking number that was giving to me and shows the address where it was delivered. and shows the incorrect address that it was sent to. and it shows the weight of the package, and that is proof that what I ordered was not in the package.

2. also the seller sent me an update with the tracking # and the address on that up date was my correct address.  

3. and I sent that document to Ebay but beat still denied me. and closed my case. now Ebay will not even let me contact them. 

---

That's because the document passed through your hands. Whenever you're in the loop, any letter on official stationery from UPS or FedEx or USPS could have been altered, before you show it to eBay.

eBay is many things, but it is not stupid. So any proof which could be fabricated or forged, is not proof. Only a letter sent directly from the carrier to eBay legal would be sufficient.

Compare that to the photos or videos you would send, which too eBay will not consider for exactly the same reason: That they can be manufactured.

[mudshark61369]

@es66030,

If you have a signed note on USPS stationary and attached it to an appeal, ebay should have accepted that as proof.  If you did that and your appeal was denied, then you will have to open the link I and eburton lab provided, find my first reply to it where I gave out instructions including links to ebay's Facebook and Twitter social media sites to get resolution. Make sure to follow the instructions in that reply carefully. If you do not use social media, you can create a Facebook or Twitter account, then delete it once you have received a refund.

Do not pay attention to the message posted by ra876999.  Others who have followed my instructions have won disputes they lost originally and on appeal.

[eshopper2k19]

I had this happening to me too before, and eBay as well as Paypal sided with the scammer.

After waisting my time waiting for my "Case denied" notification, I ultimately filed a dispute with my Bank and they refunded me the money, believe or not. I did provide the Bank Fraud Department all the correspondence with eBay, Paypal, and USPS.

I also filed a Mail Fraud case online (OIG) and Internet Fraud (IC3) , to no avail, but nevertheless.

It is an outrage that this it is a lucrative business practice on eBay to scam with mail fraud. But I have to blame myself for it too: "Too good to be true" applied here, and I didn't vet the seller properly.