closed case for item not received

[orbeacycling]

I purchased an item and did not receive it.  I created a case and within the case there is email history including the communication from the seller.  Ebay closed the case because of "no activity."  I have not received the item, two months after expected delivery.  What are my options?

[whattheactualfox]

I can explain this. When you open up an INR case the seller has to resolve the issue one way or another. If after 3 days nothing is resolved you may ask ebay to step in. Sadly ebay cannot help you now as no action was taken, the issue was closed. I would read up on this dispute below as it has good pointers

https://www.ebay.com/help/buying/returns-refunds/get-help-item-hasnt-arrived?id=4042  

In the meantime, if you paid with PayPal you have 180 days from purchase to open a dispute. Otherwise if you paid with a bank card/or CC I would see if you open a dispute with them. Best of luck OP

https://www.paypal.com/disputes/