06-15-2020 06:33 PM
i bought from a china seller that turns out to be a scammer account . he deleted all his listings and took the money and ran off no replys . .
if a package never arrives and you file a item not received case & then fake decoy item comes and its not what you ordered but a fake decoy package can you file a item not as described case after the first case is closed on the same order ?
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06-15-2020 07:08 PM - edited 06-15-2020 07:11 PM
@angwjea wrote:i bought from a china seller that turns out to be a scammer account
then fake decoy item comes and its not what you ordered
can you file a item not as described case after the first case is closed on the same order ?
You can start a return request with the reason "Wrong Item Sent" after you lose the first case because a decoy item arrived.
After you start the return request, click Ask eBay to step in it after 3 business days if eBay doesn't step on itself automatically, because starting on Jun 1, 2020 eBay is supposed to step inside automatically after 3 business days, so the buyer does not have to ask eBay to step up to force a refund, no return needed.
If you file at PayPal instead, you'll have to pay for return return shipping ... back to China.
06-15-2020 06:45 PM
06-15-2020 07:08 PM - edited 06-15-2020 07:11 PM
@angwjea wrote:i bought from a china seller that turns out to be a scammer account
then fake decoy item comes and its not what you ordered
can you file a item not as described case after the first case is closed on the same order ?
You can start a return request with the reason "Wrong Item Sent" after you lose the first case because a decoy item arrived.
After you start the return request, click Ask eBay to step in it after 3 business days if eBay doesn't step on itself automatically, because starting on Jun 1, 2020 eBay is supposed to step inside automatically after 3 business days, so the buyer does not have to ask eBay to step up to force a refund, no return needed.
If you file at PayPal instead, you'll have to pay for return return shipping ... back to China.
06-16-2020 04:22 AM
"i bought from a china seller that turns out to be a scammer account . he deleted all his listings and took the money and ran off no replys".
More than likely ebay closed the account. Sellers cannot just close an account while there are still sales waiting to be completed. A seller who is unregistered can no longer receive messages.
"if a package never arrives and you file a item not received case & then fake decoy item comes and its not what you ordered but a fake decoy package can you file a item not as described case after the first case is closed on the same order ?"
What you do when you file an item not received (INR) dispute is close it as soon as ebay allows, or if the seller does not respond within 3 days, ask ebay to step in and get a refund.
If while the INR dispute is open a package arrives, that is not what you ordeered or as described, you have to ask to have the INR switched to a not as described dispute.
Since the seller is no longer registered, you can file a not as describe dispute through PayPal, but let them know the seller is no longer registered. In the future reconsider buying from China.
06-16-2020 05:54 PM
the scammer account is still active his listings all vanished . hes got a great wall of negatives now but still not deleted by ebay cs .
06-16-2020 06:03 PM
thank you guys for this info i never ran into the problem before and i was not sure if i could file a case not as described after the other closes . the tracking on the item says its a small packet but what i ordered is a large item and the tracking keeps pushing the due dates further away and it never leaves china