What do I do if a seller doesn't ship out an item or respond to their messages? Will I get a refund?

[jooleekim751202]

What do I do if a seller doesn't ship an item or respond to messages? Will eBay refund me?

[fab_finds4u]

Yes, eventually you'll get your money back.

Have you read the Money Back Guarantee details in the listing?

A couple of days past the delivery date is when you need to return to the purchase and let eBay know it wasn't  received. That opens a dispute. Return to the case 4 days later  to check the status and ask eBay for help if the seller hasn't refunded.

[candd205]

To get your money back you need to file an item not received claim with eBay. No problem, but you have to file the complaint within 30 days of the estimated delivery date. If the 30 days passed, you can file the complaint with your credit card company or with paypal (whichever way you paid).

[mudshark61369]

@jooleekim751202,

eBay sellers are not required to reply to messages or to use or upload tracking information.  On the listing you bought from there is an estimated delivery time frame. If you do not receive your item by the last estimated delivery date, the next day open an item not received (INR) dispute.  Since you have tried contacting the seller you do not need to do that again.

In the future, I suggest that you check the feedback profile pages of any ebay seller you consider buying from. Click on the number in (  ) to the right of their username yours is (55) to be take to their profile page. On that page if the seller has received any neutral or negative feedback you can click on those numbers to read only those comments.   Since you seem to buy from some very high volume sellers, keep in mind that the best ones will have a feedback percentage of 99.6% or better.  It is best not to buy from high volume sellers who have less than a 98.6% rating.  A low volume seller can have a lower rating for just one feedback. But never go by feedback percentage alone.

[7606dennis]

Please review the MBG and follow the appropriate procedure.

[helysole]

How do I go about getting a refund or canceling my order when the seller has never shipped the item within the time frame expected

[kh-jean]

Hi everyone,

Due to the age of this thread, it has been closed to further replies. Please feel free to start a new thread HERE if you wish to continue to discuss this topic.

Thank you for understanding.