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Tracking number isn't valid

On Jan 10, I ordered an item worth $300 and the seller still hasn't shipped the package by Jan 13 to ask what is going on and to let me know if they needed more time to ship. A few hours later after I sent the message, the seller marked the order as shipped and provided a tracking number which said it was UPS but it doesn't look like the normal UPS numbers with the 1Z in front. However, the seller never responded to my message. I tried putting in the number into UPS and it said the number wasn't valid. I tried using google to search through all the carrier and it still wasn't valid. The seller had 100% positive feedback rate in the last sixth months but when I looked further into their seller feedback, it's mixed. A couple review claims that the seller never sent the ordered items. Should I be concerned? What other steps should I take?

Message 1 of 6
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5 REPLIES 5

Tracking number isn't valid

Wait for the estimated delivery date to pass by 24 hours and claim Item Not Received.

 

If the seller uploads this tracking number as proof and the case closes come back here for advice on how to deal with a possible fake address scam

 

 

 

 

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I have been imported from Australia and this is my posting ID
Message 2 of 6
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Tracking number isn't valid

 provided a tracking number which said it was UPS but it doesn't look like the normal UPS numbers

 

@an17359 

Try the number you were given here: 

https://www.ship24.com/

 

Or 


https://www.trackmyshipment.co/shipment-tracking

and see if any results are provided

 

Message 3 of 6
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Tracking number isn't valid

""Wait for the estimated delivery date to pass by 24 hours and claim Item Not Received.""
I know of two other buyers who have experience the same nonsense.   No, we should not have to, and that is a lame answer.  Fix the broken system or not only will this be my last order, but I will let as many know how invalid the tracking is.  We did not have to do this previously, only recently.  We do not have to do this with other companies.  It is not the fault of the seller; it is yours, so take responsibility and fix it.   See the garbage I got below.  That last order two weeks ago or more still says the same thing, and was delivered. We need to know if we need to be home or not to accept it. Never said anything about tracking it, nor that it was delivered, to date.  

It is an invalid tracking number, not "Wait for the estimated delivery date to pass by 24 hours and claim Item Not Received."

____________________________________

A tracking number was provided.Tracking summary

Arriving by Tue, Jul 30

Track package

Order info

Time placedJul 22, 2024 at 1:44 PM
Order number08-11852-93249
Total$4.65 (1 item)

Delivery info

Arriving by Tue, Jul 30

 

Paid

Jul 22-Paid on July 22 COMPLETED

 

Tracking available

Jul 23-Shipped on July 23 COMPLETED
 

Delivered

-Delivery in progress UPCOMING
 
Message 4 of 6
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Tracking number isn't valid

The  original message here  is over 1 1/2 years old.  Let's hope it's been resolved by now.

If you have a similar problem, suggest you start a new thread. 

Message 5 of 6
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Tracking number isn't valid

Hi everyone,

 

Due to the age of this thread, it has been closed to further replies. Please feel free to start a new thread if you wish to continue to discuss this topic.

 

Thank you for understanding.

Message 6 of 6
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