Item was ordered 5/5, by 6/6 when the item had not arrived yet I contacted the seller for tracking since none had been provided, the seller said there was no tracking but it should be "arriving any day now"
By 6/11 the item still did not arrive and due to my window to open an item not receive claim almost being closed I opened an item not received case
Seller quickly responded being very defensive questioning why I opened the case saying "I told you your cards should be coming last week or early this week. Why did you open a request with EBay, why aren’t you trying to resolve with me directly?"
On 6/12 (the day after the case was opened...) the seller messaged "as I suspected your package was returned to me. This happens now and again, and explains why it hasn’t gotten to you as of yet. What would you like to do? I can refund you if you want, or I can resend"
I asked for the item to be reshipped and the seller would only reship if the case was closed, I asked for them to be relisted so they could be repurchased and the seller responded "I can, but why not just cancel your request? If you want them, they are already yours, why take a chance that they sell for more? Plus they will go in cue and may only go back up in a couple months depending on inventory"
Seller continued with "I’m pretty clear in my item descriptions about how I ship, time frames, how I deal with buyers who go through EBay, and I don’t get top rated seller status by ripping people off. I work hard to make sure my buyers get what they pay for, or in the worst case, I refund them directly without EBay’s involvement. And unfortunately, from my experience, I’ve found that the majority of people who use EBay’s money back guarantee are simply abusing the system, or using it inappropriately (like in this case), so I have to block them to protect myself. I will issue your refund now. Sorry that we can’t resolve this on our own."
A refund was received and negative feedback was left but seller was able to get the negative feedback removed (feedback was direct, honest, did not contain profanity or anything even close).
The seller puts in their listings "I work with my customer’s directly to resolve any issues, because I care, and I don’t mind issuing refunds where necessary. Going through Ebay affects my seller rating, you end up with the same, or worse resolution, but you will no longer be able to bid on my auctions in the future. It is important to note that Ebay is an absolute last resort. It is meant as a safety net for buyers where sellers are uncooperative, unfriendly, or unresponsive. Not for use just because it’s there."
This seems pretty abusive and not following ebay policies....essentially threating you by saying if you try to get support through ebay if the transaction does not go right as it did not in my case...not sure how this is allowed on ebay and how negative feedback for a seller bullying a buyer when the items were never received...
