Seller has cancelled order

[ki9337]

Hi , can a seller cancel your order and refund your payment  if you suspect they haven't got the price what they thought they would 

[nkmipgolf]

Happens all the time.

[bivy]

Yes, sellers can refuse to ship. It is not without consequence, however. eBay frowns on that type of disappointment for buyers and gives the seller a defect on his/her account. Not too many of those and sellers can be punished in a variety of ways, up to and including suspension of their ability to sell here.

[kim_y_buran]

That's a fairly common occurrence.  If the seller does not lie and say I requested a cancellation I usually let it slide.  If they do I leave a negative feedback.

[worldwide*local*guy]

If a seller cancels your order without your permission, that usually means you're dealing with a scammy seller. You should REPORT that seller to eBay. Look under eBays Help & Contact. If that doesn't work, call eBay on the phone. A lot of scam sellers will lie and say that the "buyer requested the cancellation". This allows the seller to avoid seller defects, etc. Also, a lot of more complicated scams can be started at this point, when the seller cancels... it's a long story!

[ed8108]

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@ki9337 wrote:

Hi , can a seller cancel your order and refund your payment  if you suspect they haven't got the price what they thought they would 

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In my opinion, not getting the price you expected is not an acceptable reason to cancel a buyer's purchase.

[woodland_gnome]

The seller already got a "defect" when s/he cancelled the transaction. That is the primary tool eBay uses to weed out bad sellers, downgrading the selling status of those who get too many relative to their sales volume (as opposed to having to pay employees to actually investigate to see how likely it was that the seller had a legitimate reason to cancel vs. deliberate policy violations).

You may leave appropriate (calm, factual--if the seller said that x was the reason say "seller said x" so people don't think you are just jumping to conclusions) feedback to warn future buyers/bidders. If the usual links have vanished, go to anyone's Feedback Profile (doesn't matter who, click on the feedback score in parentheses behind the username) then scroll down to below the last comment on that page to find a "Leave feedback" link that doesn't vanish (it brings you to a list of items you can leave feedback for).

Theoretically you could sue the seller for breach of the contract of sale (for the difference between the auction price and what you ended up having to pay for a replacement), but that is almost never practical.