08-31-2024 06:48 PM
They intentionally send you the wrong items and this is what happens.
08-31-2024 07:05 PM
Sounds like you did not file the claim as Not As Described.
08-31-2024 07:23 PM
When you opened the return what reason did you select?
09-01-2024 10:11 AM
If you use the MBG, the seller pays return shipping and you get a full refund.
Sounds like you chose a remorse reason for the return, which isn't covered by the MBG.