Returns Question

[cahue-20]

I need to return two out of three t-shirts. They are way too small, not even adult sized.

I want to keep one for my daughter who is petite.

Seller says to send back shirts and provide tracking number. Does that mean I get reimbursed for postage at some point?

Or should I return all shirts? Seems like a messy return process. I never had to do this before.

[visual_traders]

Did you try these steps. I think this would be help to clear your problem.

https://www.ebay.com/help/buying/resolving-issues-sellers/

[mudshark61369 · Accepted solution]

@cahue-20,

Returning clothing items because they do not fit can be tricky. Size issues can be turned around on a buyer if the seller provided a size chart. The seller can claim you ordered the wrong size and turn your return into a buyer's remorse issue, which means you pay for the return shipping. 

Your best bet would be to take a photo of what you received next to a shirt that fits. Provide measurements as well.  Then attach the photos to a Not As Described dispute.  Since this appears to be 3 separate orders you need to open 2 disputes for the shirts you want to return.  If the case gets decided quickly in favor of the seller, you can appeal.  Some disputes get handled by a computer and you need a person to look at the photos.

When you go to file the dispute skip the contact seller suggestion. You have already tried that. The links below tell you how to open a dispute, and how to appeal if you lose.

https://pages.ebay.com/gl/en-us/coverage/BuyerProtectionForBuyers.html

https://www.ebay.com/help/buying/returns-refunds/appeal-ebays-decision-return-missing-item-buyers?id...

[7606dennis]

Actually, the request of a return for a remorse reason would not require the seller to pay the return shipping in most cases.  Did the listing specify the precise adult size if the items?  If so, you can use the not as described reason and the seller would be responsible for the return shipping.  

I would probably simply request a return for the whole order but I suppose that you can, if the seller is agreeable, negotiate a partial refund and a keep one of the shirts.   

A review of the feedback that you already left for the seller would suggest that you probably will have to return the entire purchase, as I don't believe your feedback comment will go very far in enticing the seller to give you a partial refund and allow you to keep one of the items.

[cahue-20]

Seller said they will let me exchange for two that fit. I will mail back at my own expense even though they have free returns.

I have had many issues with late arrivals and breakages on other items. Most sellers work with you.

Buyers too, are getting fed up with the logistics of it all. 

There is no buyer remorse on my part. Sizing charts are not very accurate.

[albertabrightalberta]

If you're returning items because of size, you need to pay for the return shipping. This is considered a remorse return and in fact, if it's a seller who doesn't have a return policy, the seller isn't even obligated to accept a return.

It sounds as if the seller is agreeing to the return of the whole package so you'd have to return all the pieces in the same condition as you received them.

If you've washed them, they aren't returnable because the condition is changed.