cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Return Not Adding up

I bought an item and need to return it for SNAD.  It was shipped to me Priority and cost $6.75 to ship (4 lbs).  So I go to return it today and teh seller gave me a FIRST CLASS shipping label (I didnt realize this until the label printed out and I was ready to stick on teh box.

1. How do I cancel this lable and print a new one?

2. Isnt the seller on the hook to provide the same level/cost of postage for the return

3. Is the seller trying to guarantee that hte item never comes back to him?

4. Can I print my own label from Paypal with the correct postage and still be covered or is it Ebay label or no label?

Message 1 of 18
latest reply
17 REPLIES 17

Re: Return Not Adding up

FC labels used by sellers to ship merchandise  has  a maximum weight of 15.9 oz. The label generated by e$bay for a SNAD return has a greater weight allowance. There have been many similar posts concerning this same issue. Most of the advice I've read indicated to return using the label you printed through the case.

4# can not be shipped from a selller to a buyer due to the 15.9 of max weight; but, USPS allows returns to be much heavier due to e$bay generating the label through their account,


@rixstuff wrote:

4 lbs definitely WONT go FC (I sell jewelry all the time and it caps at 16 oz/1 lb).  And yes it was the label EBAY gave me to use to return the item.  I didnt even think about the weight or cost because I kinda (foolishly) thought Ebay had already factored that in.


 

Message 16 of 18
latest reply

Re: Return Not Adding up

Exactly - "package return" is the key and the reason you received the label you did.


@rixstuff wrote:

It says PACKAGE return!  So maybe that is whats up.  Thousands of purchases and sales and I have never seen this - shows how rarely I return anything.  Thanks.  I'll use the label.  I just didnt want it to go into the PO black hole and not get delivered for insufficient postage or come back because I used the wrong label.


 

Message 17 of 18
latest reply

Re: Return Not Adding up

Return service is a contract service between ebay and usps not a weight/size service


This is a user to user board not eBay employees.
----------------------------------------------------------------
When people show you who they are, believe them
Message 18 of 18
latest reply