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Relisting rules

Hello eBayers,

Just trying to get clarification on a current issue I had.  I won an auction on a Friday, when I went to pay for the item, there was an issue with the card I was using through Paypal.  I had to address the issue with my bank on Monday.  Seller sent me an invoice and opened up a non-payment case on Sunday.  I sent the seller a message on Monday which he/she said they did not receive to let them know the issue.  The case said I had until Thursday to make payment.  My issue was fixed on Tuesday and when I paid for the item on Wednesday the seller refunded my money saying the item had been relisted and was already purchased and shipped to another buyer.  Seller said he/she needed the money and after getting no response from me, he/she relisted the item.  After a little digging I find the item was relisted on Monday and bought on Monday.  I'm confused as to the conditions of the case since the only way to alleviate the case is to pay for the item but the seller can then relist the item during the case period and sell it to someone else?  I did contact the seller who kept saying he/she needed the money and he/she didn't have the item anymore so there.  I'm a little bitter and would like clarification on the "case" regulations and why a seller can just sell an item you won while you are arranging payment within the stated timeline.  Any information would be great, thanks.

Message 1 of 20
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19 REPLIES 19

Re: Relisting rules


@lord*nikonwrote:
other than my feedback, is there some other mark that will be left on the seller's account by eBay? As of today, the item wasn't cancelled and as far as eBay is concerned the transaction is complete. Will the seller receive some sort of mark on their account?

That's already been explained to you several times. 

Message 16 of 20
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Re: Relisting rules

I know the defect rate is affected but where do you find defect rate on a seller? I'm watching several other items and I'm checking the sellers to find the defect rate and I'm not seeing it, just feedback ratings...
Message 17 of 20
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Re: Relisting rules

A seller's defect rate isn't shown; it's just between them and ebay.  There's a relatively low threshold below which the seller is penalized or even suspended.

Message 18 of 20
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Re: Relisting rules


@iowa_east_coastwrote:

Not new but maybe new to selling. Were you refunded? If not open a not received case after the last delivery date to get refunded. Leave honest feedback and star ratings.


From the OP:

 

" when I paid for the item on Wednesday the seller refunded my money "

 

 

Message 19 of 20
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Re: Relisting rules


@partial*eclipsewrote:

A seller who files an unpaid case on Sunday for a transaction that was on Friday doesn't sound like a newbie to me.  Easy enough for the OP to check on that.


Actually, it sounds like the seller is using the unpaid item assistant set to file after 48 hours.

"It is an intelligent man that is aware of his own ignorance."
Message 20 of 20
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