@ohmercyme2014 wrote:
I have an ebay account, but I purchased an item as a guest because I couldn't remember my password. Now the item doesn't show up in my history. When I click on the email sent to me as a guest, it takes me to create an account. I can't locate the item as a purchase sob that I can bavigwtebto contact seller, leave a review, or do anything else. How do I (1) get the item placed in my purchase history on my account so that (2) I can leave a review, contact seller about the item, etc?
Hey @ohmercyme2014! When you buy as a guest using the same email as a registered account, you'll often run into issues like this because the system wants to sign you into the registered account. Guest accounts are usually meant for those who don't want an actual eBay account.
From here though, you could try using a private/incognito browser to open the guest email/eBay link in as that sometimes will work. If it doesn't, you'll want to do what was already suggested and message the seller any questions you have via your registered account. Just reference the order number for the guest purchase and let them know why you're messaging from a different account and hopefully they'll be willing to work with you there.
