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Part missing - but don't want to return the item - how to solve?

Hi  - I bought a used Guitar Amplifier off E-bay, which was listed as having a footswitch pedal to control it.  It was shown in the photos and mentioned in the description.

 

Unfortunately when it arrived, the foot-pedal was missing.   I contacted the seller who apologised and said he would post me the pedal. Two weeks later it has not arrived.  The seller says it was posted and is following up with the post office. He says when he gets his money back from the PO he will send me another unit he has. 

 

I am wondering whether I need to raise this as a case in the resolution centre? The seller has form on this and his feedback from 2 years ago showed another buyer who did not receive a footpedal with his purchase. 

 

I would like to ensure that either he sends a replacement for the missing part, or offers a partial refund. I do not want to return the amplifier, as it is a good unit, and I have already made some alterations to it to suit my needs. I just want the missing foot pedal! How do I procede?

 

 

 

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Part missing - but don't want to return the item - how to solve?


@masim5393 wrote:

@hayabusa567 wrote:

 


You got lucky, since under ebay policy you couldn't return it because you had modified it.



Yes - that is obvious. It was a strategy which fortunately worked...

 

But don't forget - the seller failed to supply an important part of the order (which was mentioned in the listing) -  and which would have cost approx. $100 to buy separately.  Without this part the amp would be virtually unsaleable if I wanted to sell it in the future....

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