PaRCeL Locker returns by USPS & Seller not refunding or taking any responsibility... any HeLP?

[l33ll33l]

Hello everyone,

in late JAN, I bought a couple of items from a Seller in CA to be shipped to FL, where Parcel Lockers are used for all addresses at this subdivision - a 1-stop delivery for the driver unlike traditional mailboxes in the front of the homes where packages can be dropped off at the front door.

Apparently, my package was delivered 1st day of FEB & we tried to retrieve it without any success as the key did not work for it... a message was left with the key for USPS to either bring the package to the house/front door or switch to a different locker with the correct key.

Unfortunately, as with other complaints seen elsewhere online USPS simply elected to return the whole thing back to the Seller/Sender which made no sense at all as I even opened a case online to get someone to reverse that return when I saw what was taking place.

I also reached out to the Seller to see whether s/he could intercept this package to stop the return process, but s/he indicated that they have no knowledge of such a thing 😞

Anyways, the tracking showed that the Return was delivered back to CA on FEB 12th & since then I've done all the legwork with this Seller to fix the problem so I can have my items send back to me, but s/he would not take any responsibility whatsoever & putting the blame on USPS... even as to shamelessly ignoring a Refund as if s/he was entitled to that full payment although the merchandise was back in his/her possession!

S/He would repeatedly suggest to contact eBay CS to find help to the point that I had to open a case which eBay chose to side with the Seller because of the original Delivery Confirmation on FEB 1st.

I kept communicating with the Seller & s/he refused to work it out & now I'm out of $117 with eBay siding with the Seller as well !!

I tried to go through eBay's Appeal process since I'm still within the 30 days, but I'm having difficulty getting through it as I always seem to end up where the system is telling me that Tracking shows delivery, but not the Return (?)

Anyone deal with something similar or know how to fix this from here on out??

Thank you...

Here's the Tracking 9405508205497816924510

[rebell45]

Looks like you're going to have to fall back on your payment source since eBay has already closed the case. I'm hoping that you used PayPal or a credit card. If you used PayPal open an Item Not Received dispute there and see if you can get them to look at the tracking info. If you need to contact them try this number 888-221-1161. It might help to talk to a person that can view the tracking info with you. Otherwise, if you paid with a credit card, you can always try doing a charge back as the last resort.

[ise710]

---

@l33ll33l wrote:

Anyways, the tracking showed that the Return was delivered back to CA on FEB 12th & since then I've done all the legwork with this Seller to fix the problem

even as to shamelessly ignoring a Refund as if s/he was entitled to that full payment although the merchandise was back in his/her possession!

I kept communicating with the Seller & s/he refused to work it out & now I'm out of $117 with eBay siding with the Seller as well !!

Anyone deal with something similar or know how to fix this from here on out??

---

You didn't have to put a single leg into the legwork. Your card issuer considers return to sender as a valid method of return.

Stop talking @l33ll33l to eBay or your seller. Just file a Credit Not Processed chargeback using the tracking number, and get your refund!

Why Would a Customer File a Chargeback With Reason Code “Credit Not Processed?”
“Credit Not Processed” chargebacks are filed by customers who have canceled their purchase or returned their purchase but did not receive a credit/refund from the merchant.

[monster-deals]

---

@l33ll33l wrote:

s/he would not take any responsibility

---

Why would they? That was your problem not theirs.

[7606dennis]

How did the key to the parcel locker become the problem of the seller?  Did you contact your local PO regarding the issue?  If the tracking shows delivered eBay will consider it delivered.

[l33ll33l]

Allow me to share a few more details to clear up exactly what happened after the key incident with the seller.

As previously stated, once I realized what USPS was doing by returning the package back to the sender from the online tracking number after the initial delivery on FEB 1st, I alerted him/her what was taking place & that I did not authorize that return nor refuse delivery by the P/O at any time since being left in the P/L.

I even opened a case online to try & stop that process after not being able to get through to anyone at the Local P/O since I had to go out of town during that period as we were also in the middle of moving to another zipcode.

Since the seller did not know anything about Package Return Intercept, nothing was done to stop it as my online case went nowhere after initial confirmation that someone would get in touch within 24hrs which turned out to be false.

After the package was delivered back to the seller, I messaged him/her about getting it send back to me & to use my new address which has the traditional mailbox by the driveway so we would not have to ever deal with the P/L issue ever again.

At first, s/he did not want to do any of that & kept advising me to contact eBay & deal with C/S... when that went nowhere, I kept asking that we work it out so to finalize that transaction.

Last week, s/he agreed that if I paid for shipping then s/he will send it back out, but then changed his/her mind in the follow-up message & again insist that I get resolution from eBay which was just another runaround to nowhere as they are neither the seller or have the products to be shipped.

As for the Refund, I did not request one from the seller because I wanted the package resend to me & since s/he wasn't willing to  in the end after all that back & forth messaging... I'd would have thought s/he should have the decency to at least issue one at that point, but that was the least of his/her concern as excuses were made to justify that I'm somehow guilty for what took place with this whole fiasco.

How so?!

The PaRCeL Locker system is an USPS setup for 1-stop delivery & us individuals around the country have no say in how our packages are delivered when a seller choses to use them.

For instance, had the seller used  FeDeX or UPS, that same package would have been delivered or left at the front door of the house & none of this problem would have happened at all!

So, if this seller is not responsible or won't help make it right after all that, what am I supposed to do when I'm the one without the package or a refund when it's all said & done?

[7606dennis]

---

@l33ll33l wrote:

Allow me to share a few more details to clear up exactly what happened after the key incident with the seller.

As previously stated, once I realized what USPS was doing by returning the package back to the sender from the online tracking number after the initial delivery on FEB 1st, I alerted him/her what was taking place & that I did not authorize that return nor refuse delivery by the P/O at any time since being left in the P/L.

I even opened a case online to try & stop that process after not being able to get through to anyone at the Local P/O since I had to go out of town during that period as we were also in the middle of moving to another zipcode.

Since the seller did not know anything about Package Return Intercept, nothing was done to stop it as my online case went nowhere after initial confirmation that someone would get in touch within 24hrs which turned out to be false.

After the package was delivered back to the seller, I messaged him/her about getting it send back to me & to use my new address which has the traditional mailbox by the driveway so we would not have to ever deal with the P/L issue ever again.

At first, s/he did not want to do any of that & kept advising me to contact eBay & deal with C/S... when that went nowhere, I kept asking that we work it out so to finalize that transaction.

Last week, s/he agreed that if I paid for shipping then s/he will send it back out, but then changed his/her mind in the follow-up message & again insist that I get resolution from eBay which was just another runaround to nowhere as they are neither the seller or have the products to be shipped.

As for the Refund, I did not request one from the seller because I wanted the package resend to me & since s/he wasn't willing to  in the end after all that back & forth messaging... I'd would have thought s/he should have the decency to at least issue one at that point, but that was the least of his/her concern as excuses were made to justify that I'm somehow guilty for what took place with this whole fiasco.

How so?!

The PaRCeL Locker system is an USPS setup for 1-stop delivery & us individuals around the country have no say in how our packages are delivered when a seller choses to use them.

For instance, had the seller used  FeDeX or UPS, that same package would have been delivered or left at the front door of the house & none of this problem would have happened at all!

So, if this seller is not responsible or won't help make it right after all that, what am I supposed to do when I'm the one without the package or a refund when it's all said & done?

---

It still appears to me that your issue is between you and your postal service and not the seller.  While it is true that the use of some other carrier may have resulted in the package being delivered to your doorstep, that is not the reality of this particular situation.  If you do not wish to have your parcels sent via USPS, you will probably have to contact sellers prior to purchase and ask if they are willing to ship via another method.  Of course, this may involve your having to pay for additional services depending on the seller's operation.

Frankly, I don't quite understand what it is that you want the seller to do.  The item was delivered to the place to which it was addressed but owing to some apparent snafu, you were not able to access the delivered item.  Why the USPS would return it to the sender is something that you really need to find out from your local post office or USPS.  There is really nothing that the seller can do at this point as it is your responsibility to have a safe place for the item to be delivered and while it appears that the locker system utilized by the USPS in your area isn't functioning as intended, I don't see what the seller can do about it.

[l33ll33l]

After all that additional details, that's the best observation & response one can come up with?

According to that, it's okay then for the seller to have their merchandise back & also keep the full payment which s/he justified by simply blaming everything on USPS - a service s/he chose to use in the 1st place.

So, the buyer or customer should be left out to dry & just call it a day?? SMH

[7606dennis]

---

@l33ll33l wrote:

After all that additional details, that's the best observation & response one can come up with?

According to that, it's okay then for the seller to have their merchandise back & also keep the full payment which s/he justified by simply blaming everything on USPS - a service s/he chose to use in the 1st place.

So, the buyer or customer should be left out to dry & just call it a day?? SMH

---

Pretty much.  Of course, the seller may agree to reship the item if you pay for the additional shipping or if the USPS allows the seller to reship it for free.  That would probably mean that the USPS would have to acknowledge that it was their mistake. 

Personally, I would probably refund your original purchase price excluding the original shipping upon receiving the item back if you didn't want to pay for the reshipping.  Of course, if I were you I'd want an explanation as to why the USPS returned the item in the first place.  Especially if you had contacted them about the key snafu.

[monster-deals]

---

@l33ll33l wrote:

So, if this seller is not responsible 

---

It isn't a question of if. 

What you are supposed to is take the lesson and learn from it.

If your seller doesn't want to re-send the item that is up to them.

Your course of action at this point does not include ebay (unless they decide to do a courtesy refund which they may do over the phone) since you opted yourself out of the MBG.

[lightlily_arts]

Quit messing around and file a chargeback.  The seller should have either issued a refund or reshipped the item.  They don't get to keep your money and the item regardless of how this transpired.

[melt_coffee]

Based on other similar complaints elsewhere online over the passed yrs, it'd seem that the USPS is doing this to simply double dip on shipping charges which explains why they never comply with whatever messages or notes that are left with the non-working key(s).

Whether that be switching the package over to another P/L with a different/new key or simply do a short drive by the actual physical address & drop it off there... instead, they prefer to bring it all the way back to the P/O & ship it across the country just so the sender can have it back - how nice of them O_o

[monster-deals]

---

@lightlily_arts wrote:

Quit messing around and file a chargeback.  The seller should have either issued a refund or reshipped the item.  They don't get to keep your money and the item regardless of how this transpired.

---

You are worried about the seller not doing the right thing but you want the buyer to file a chargeback for a full refund that they don't deserve?

The buyer is not due a full refund.

[l33ll33l]

Thanks to all for your inputs & opinions... hope this will help some out there who would read this knowing they have Parcel Locker service by USPS as well & what to expect should something go wrong when trying to retrieve a package delivered within one of them.

As for the final outcome, I was able to get eBay to reverse their decision through the Appeal process after setting up my old computer back up [since the move] which allowed for the email option whereas previously I was not seeing it on my tablet.

The original payment was refunded back to my CC thru PP & I verified it yesterday by logging into PP to make sure.

Well, that was a wasted effort & energy going through that... at least personally I will never have to repeat that experience again as I've moved & now have a normal mailbox by the front of the house ☺

Deborah @ eBay C/S handled my case & I'd like to extend my appreciation to her for the effort & time she spent reviewing everything or reversing course in a timely manner.