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Order not found

I purchased an item and received a confirmation email. But when click on View Order Details, I keep getting an "ORDER NOT FOUND, Unfortunately there has been an error retrieving your order.  If you need help, Visit out help pages" message. Can someone tell me why this is happening???,,

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Order not found

Guest orders are not linked to your eBay account, so you must sign out of your current eBay account before using the link in the email to see the order details.

 

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Message 8 of 9
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Order not found

My eBay - Purchases

 


KrazzyKats  •  Volunteer Community Member  •  Buyer/Seller since 1998

Message 2 of 9
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Order not found

@gyan.2014,

 

Your feedback profile page shows that you registered in 2014 and have not received any feedback for purchases since then.  If you received a confirmation email through your regular email provider, chances are you made the purchase as a guest, in which case it would not show up in your purchase history and that is why it cannot be found.

 

There should be links in the Confirmation email that will allow you to check the status of he purchase.

"THERE IS NO SUCH THING AS FOOLPROOF, BECAUSE FOOLS ARE SO DARNED INGENIOUS!" (unknown)
Message 3 of 9
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Order not found

Yes i have an email for order confirmation "Your order is confirmed".  But when i click on "Order Details" link through email then  "ORDER NOT FOUND, Unfortunately there has been an error retrieving your order.  If you need help, Visit out help pages".  What to do please help

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Order not found

@gyan.2014,

 

The reason why when you click on the link you keep getting the message about the order not being found could be that, You are registered in India, but have been directed to the U.S. based ebay site (ebay.com).   You would have to be on ebay's India page www.baazee.com  in order to find the purchase. 

 

Use the blue link to login to the India site to see if the order appears in your Summary page, or if when you click on the email link the info shows up.   Purchases you make from the India site would not appear on the U.S. site. 

"THERE IS NO SUCH THING AS FOOLPROOF, BECAUSE FOOLS ARE SO DARNED INGENIOUS!" (unknown)
Message 5 of 9
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Order not found

 Then what is the solution.... I want to track the present status of purchase at anyway ....

Message 6 of 9
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Order not found

Whatever happened did you get your order because I’m experiencing this now saying order not found 

Message 7 of 9
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Order not found

Guest orders are not linked to your eBay account, so you must sign out of your current eBay account before using the link in the email to see the order details.

 

Message 8 of 9
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Order not found

Hi everyone,

Due to the age of this thread, it has been closed to further replies. Please feel free to start a new thread if you wish to continue to discuss this topic.

Thank you for understanding.

Message 9 of 9
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