Next Steps after I received a message from eBay about issue with an order?

[dilsho_85]

I received this message from eBay:

————————————————————————————————————————————————-

We’re writing to let you know that we discovered some unusual activity and unfortunately this item has been removed from the site. We ask that you take the following steps:

[TSC_BUYERNOTICE_PAID_EMBGOK_PTB2858][TSC_BUYERNOTICE_PAID_EMBG_NOT_OK_PTB2859]

We appreciate you shopping on eBay and we hope that your future experiences are pleasant and successful. We hope to see you soon.

Thanks,

eBay

——————————————————————————————————————-—————————————

What does this meaning? What are my next steps?

[jaja_2942]

Dear Trust & Shady,

We’re writing to let you know how to get your refund now that this item has been removed from the site. We ask that you take the following steps:

[TSC_BUYERNOTICE_GO_TO_PURCHASE_HISTORY_PTB2860]

[TSC_BUYERNOTICE_FIND_YOUR_ITEM_PTB2861]

[TSC_BUYERNOTICE_CLICK_MORE_ACTIONS_PTB2862]

[TSC_BUYERNOTICE_START_A_REFUND_REQUEST_PTB2863][TSC_BUYERNOTICE_WAIT_3_BUSINESS_DAYS_PTB2864][TSC_BUYERNOTICE_CLICK_ASK_EBAY_TO_STEP_IN_PTB2865]

We appreciate you shopping on eBay and we hope that your future experiences are pleasant and successful. We hope to see you soon.

Thanks,

jaja_2942

[rebell45]

Did you go to the item in your Purchase History? Is the item still there?

You can go to this page and request a call back from an eBay rep. Give them the item number and ask what the message means.

https://www.ebay.com/help/returns-refunds/item-not-delivered/item-not-received?id=4042&from=ContactU...

[bettyboopandtaz-4]

Thanks for the heads up.I'll take the refund.