I had an open case for an item I did not get. after opening the case, the seller contacted me and as

[mihainizamo-8]

I had an open case for an item I did not get.
after opening the case, the seller contacted me and asked me to wait for the delivery deadline, assuring me that the item was traveling.
I made a compromise and agreed to wait.
then this case was closed.
however, the deadline has expired, and I have never received it.
now I can not contact the seller anymore.
I want to open a new case to solve the problem, but I do not know how you would help me thanks

[dollybeauty]

@mihainizamo-8 

There is no option to re-open a case. Your best chance of resolving this issue is to contact eBay...

You can call eBay - https://www.ebay.com/help/-/-/Contacting_eBay_Customer_Service?id=4379

Or contact them on Facebook.com/eBay or Twitter.com/AskeBay

For the social sites...You can contact Customer Service on Facebook, via private message and though direct message on Twitter.

Please do not provide any personal or account specific information (username, item number, etc.) publicly, only through private or direct message. An eBay employee will verify your account information and be happy to work with you.

Outside the US?

Try Skype - https://support.skype.com/en/faq/fa10613/how-do-i-make-a-call-on-skype

Or the foreign language social sites...

Russian
Facebook https://www.facebook.com/eBayGlobalRU
VK http://vk.com/ebayglobal
OK http://ok.ru/ebayrussia

French
Facebook https://www.facebook.com/eBayFrance
Twitter https://twitter.com/Question_eBay

Italian
Facebook https://www.facebook.com/ebay.it
Twitter https://twitter.com/eBay_Italia

Spanish (Spain)
Facebook https://www.facebook.com/eBayEspana?fref=nf
Twitter https://twitter.com/eBayESP

Spanish (Mexico & Latin America)
Facebook (Mexico) https://www.facebook.com/eBayGlobalMX?ref=ts&fref=ts
Facebook (Latin America) https://www.facebook.com/eBayLatAm/
Twitter https://twitter.com/ebay_Mexico

German (Germany & Austria)
Facebook (Germany) https://www.facebook.com/ebay.de
Facebook (Austria) https://www.facebook.com/eBayAustria?fref=ts
Twitter https://twitter.com/eBayDE

[southern*sweet*tea]

Go to Paypal and open a case for item not received. You have 180 days from the date of sale to do so.

[wpt05]

https://www.paypal.com/us/smarthelp/article/i-didn't-receive-the-item-i-purchased-or-it's-different-...

[7606dennis]

When precisely did you open the INR dispute?  You shouldn't be able to open one until the day after the last estimated delivery date.  However, you should never close a case, once opened,  before You have either received your item or a refund.  Once closed an eBay INR dispute cannot be reopened.

[kim_y_buran]

It may very well be that it is indeed traveling.   From where to where and what size package?