09-26-2023 06:26 PM - last edited on 09-27-2023 09:23 AM by kh-ornesh
09-27-2023 04:01 AM
Is "got over it and did nothing" your recommendation for a buyer who receives an item that is not as described?
09-27-2023 04:15 AM
@soh.maryl wrote:The seller may have led you into a scam in your mind, but eBay CS did not help by telling you that the deadline for returning your item would be extended and you contributed to this by not reading or understanding the MBG.
Agreed that the comms with CS did not help in this situation.
I think there was a miscommunication between the buyer and CS. If a formal extension had been added to the return, from what (US-based) CS told me in the past, it would not have been systematically possible for CS to intervene before that extension date arrived. Unless the system changed (which is possible), I don't believe there was an extension added to the return.
Look at the screenshot where CS said, "I had a look at the communication you had and I understand you were granted the extension." My interpretation, based on experience, is CS was looking at communication between buyer and seller and there was no formal extension by eBay. Perhaps CS was saying the seller was giving the buyer an informal extension. It was an overseas rep so there could have been something lost in translation / interpretation / communication.
Either way, buyer jumped the gun by opening a return request when they were traveling and not able to follow through with shipping the return.
09-27-2023 07:47 AM
ETA: In retrospect, I believe I was too hard on the OP in this instance. To the OP: Sorry for my snarkiness.
09-27-2023 08:10 AM - edited 09-27-2023 08:12 AM
< you will be required to pay for a Return Shipping Label >
Paypal's "Return Shipping on Us" service will pay for the return, but you have to sign up before opening a dispute. I probably don't need to tell you to read all the conditions before signing up for this service. https://www.paypal.com/do/webapps/mpp/returns/terms-and-conditions?locale.x=en_DO
09-27-2023 08:27 AM
Hey @gosimus
Is this something new? I know PP started paying for a given number of return shippings per year a few years ago … but then stopped paying within the past year. [It’s sooo hard to keep up. 🙄 ]
So is your link something new? I’m on my phone … and can’t browse as easily … so can’t find the date the program started. Thx. 😊
09-27-2023 08:39 AM - edited 09-27-2023 08:43 AM
I mentioned this in another post from another scammed buyer. Please refrain from buying anything electronics from sellers in China!
Oh, and in the future, please check sellers' feedback before purchasing.
Name and shaming isn't allowed on the boards, BTW.
09-27-2023 08:46 AM
@gosimus wrote:
< you will be required to pay for a Return Shipping Label >
Paypal's "Return Shipping on Us" service will pay for the return, but you have to sign up before opening a dispute. I probably don't need to tell you to read all the conditions before signing up for this service. https://www.paypal.com/do/webapps/mpp/returns/terms-and-conditions?locale.x=en_DO
PayPal discontinued that service a year ago:
09-27-2023 08:57 AM
@wastingtime101 wrote:
@gosimus wrote:
< you will be required to pay for a Return Shipping Label >
Paypal's "Return Shipping on Us" service will pay for the return, but you have to sign up before opening a dispute. I probably don't need to tell you to read all the conditions before signing up for this service. https://www.paypal.com/do/webapps/mpp/returns/terms-and-conditions?locale.x=en_DO
PayPal discontinued that service a year ago:
Thanks for the info @wastingtime101 . [I was hoping that PP might have just started up another program where they’d pay for return shipping. Guess not. ☹️]
09-27-2023 09:54 AM
You make a good point with your comments, check seller's feedback, don't buy stuff from China, etc. Like I mentioned, item cost new $170 and buyer got it for $35, is obvious something is off. Then he claims to seller that goods where fake, well, what exactly you were expecting when you were buying then for $35. Sometimes I think that buyers should accept the outcome of their actions, but eBay is there to help out with their MBG, or the chargeback, and no one gets hurts. Maybe if buyers start getting stuck with their purchases, they might learn to be careful, do proper vetting on sellers, and these things could be reduced. As I've always said in the past, buyers greed comes into play.
09-27-2023 10:15 AM
@house*of*paws @wastingtime101
That link was contemporary. I went to PayPal and took that link from the URL at the top of the page I was on. I sort of hinted to the OP that I didn't like all the terms and conditions that came with the service. I guess that PayPal doesn't update their information pages any better than eBay has been.
09-27-2023 10:30 AM
@house*of*paws @wastingtime101
Too late to edit my above. I clicked the link to go to that page again. I logged in to PayPal with the intent of asking them if the service was still available. When I refreshed the page, the screen changed to a "could not be found" pacifier page.
Sorry for posting incorrect information, @br.rosfam
09-27-2023 10:46 AM
You can buy these headphones for $80 right now at multiple retailers. $35 isn't too strange in that context for used.