How to confirm if a case has been opened?

[matthom-526]

Goodnight, I was unable to reach an agreement with a seller so I decided to ask ebay to step in. I provided the necessary details and the page brought me back to the return details page. How can I confirm that my case has been opened?

[downunder-61]

It should show as 'Case Open' in your eBay purchase history - so long as you followed the directiions using the MBG it should all be fine.

[auctionairecorp]

or look for an email from eBay

Return requested: 2PK 65 XL Black Ink Cartridge For HP 65xl

[downunder-61]

^^^^ Thanks for adding that, I have not had to do one in years, so couldn't quite remember for certain if you got notification or not.

[matthom-526]

IT shows as returns and canceled orders and I have received no email. Is it that i have to wait 48 hrs after asking ebay to step in?

[varebelrose]

Not sure how it works on the Buyer side of things, but the "Resolution Center" link at the bottom of this page should bring you to a page where you can view and take action on any open cases.

[releasethekraken_1]

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@matthom-526 wrote:

Goodnight, I was unable to reach an agreement with a seller so I decided to ask ebay to step in. I provided the necessary details and the page brought me back to the return details page. How can I confirm that my case has been opened?

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Did you open a case? If so, what type?

”asking eBay to step in” is done after the seller doesn’t resolve a case, so more details would be helpful.