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First...and last...encounter with the authentication process

I purchased a ring whose provenance I know. I had no doubt whatsoever that the ring was authentic. I had others by the same jeweler who closed down during the pandemic. I was happy to find one more of his distinctive design for sale.

I had no idea that authentication is mandatory. I tried to stop the process, but was told that customer service's hand are tied. The ring has now been sent off to some unknown, untrusted "authenticator" who could swap out the diamonds for other stones...could attempt to do a ham-handed verification of the gold content by either scraping, scratching or gouging the gold...or could use an acid process which would be disastrous on the fine enamel-work.  I told customer service that if there is any sign whatsoever of the ring having been "tested," it'll be returned as damaged merchandise to the seller.

So, the seller will have a sub-par item and will have lost the sale, and the buyer will be disappointed as well.

The outcome is unknown as I post this, but one thing is absolutely certain: I will never buy anything on Ebay again that requires "authentication."  

Ebay has always had a shady reputation for back-alley transactions. What genius thought anyone would trust them with putting precious goods into the hands of an unknown? I have jewelers I trust and they're not associated with the likes of Ebay.

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Re: First...and last...encounter with the authentication process

As I understand it, eBay Authentication is required for most, if not all, fine jewelry that sells for $500 or more.  I don't think the seller has a choice.  

These aren't just some back-alley authenticators as you put it.  They are GIA experts.  
Buyers see the blue checkmark with the Authenticity Guarantee logo both on the listing and at checkout.  
Just curious, if you think eBay is so shady, why not stick with those jewelers you trust for your purchases?  

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Re: First...and last...encounter with the authentication process

I understand your reluctance. But the authentication is done by GIA, not by Joe's Jewelry Emporium and Live Bait Stand. So this an organization that's highly experienced with jewelry authentication, and there's little chance they'll not not know how to do it safely. Should the item be damaged, it's fully covered by eBay's Money Back Guarantee. Here's more information on the Jewelry Authentication program:  https://pages.ebay.com/authenticity-guarantee-jewelry/

Message 3 of 13
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Re: First...and last...encounter with the authentication process

Hi @deecoo-7 

 

Yes, the authentication process is mandatory for certain items costing over a given amount.  Hopefully, all of the things you are concerned about won't happen ... and you'll receive the item just as it is described and pictured in the listing.

 

If you don't ... you have eBay's Money Back Guarantee for 30 days after you've received the item.  There's no need for insults or threats.  eBay won't see them, and we fellow members can do nothing with them.  🙂

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Re: First...and last...encounter with the authentication process

please have a little faith

its not like they are going to take a file to the ring

I am sure they have one of those gizmos that looks like a timing light or radar gun to test the metal for purity.

 

I am sure these folks look at good quality jewelry all day and know what they are doing

 

they bring in the sneaker folks when they get too busy and let them have a go at it....just kidding!

@deecoo-7 


Germantown proud Germantown strong
up the whiskey hickon
moving right along
19144
Message 5 of 13
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Re: First...and last...encounter with the authentication process

The ebay authenticity program will not be used if the buyer uses a PO box as a shipping address.

Maybe you should consider one of those.

Lift your left leg at midnight to start off on the right foot. Happy new Year!
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Re: First...and last...encounter with the authentication process

No it doesn't work like that. The authentication process is very professional and should be trusted over your small town jewelers.  I have been selling on Ebay 21 years and your insinuations as to Ebay's reputation is galling to say the least. I would suggest a different platform as you obviously don't trust Ebay to handle your needs

 

Message 7 of 13
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Re: First...and last...encounter with the authentication process

In answer to your question: Because the jeweler who created these rings succumbed to COVID. There are no more. His design is immediately recognizable and he isn't high profile enough to spawn a lot of knock offs. I know this ring is genuine. That's why I bought it. 

Ebay has earned being called 'shady' thanks to past experiences with it. 

But, as I said, I won't patronize Ebay after this.

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Re: First...and last...encounter with the authentication process

No insults or threats were given. Only facts. Sorry you can't read it that way.

Message 9 of 13
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Re: First...and last...encounter with the authentication process

Ebay has earned my opinion of them.  And I'm not from a small town.  How galling that you insult small towns, though...

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Re: First...and last...encounter with the authentication process


@sr1957 wrote:

No it doesn't work like that. The authentication process is very professional and should be trusted over your small town jewelers.  I have been selling on Ebay 21 years and your insinuations as to Ebay's reputation is galling to say the least. I would suggest a different platform as you obviously don't trust Ebay to handle your needs

 


So small time sellers should not be trusted over big well known sellers either then?

Lift your left leg at midnight to start off on the right foot. Happy new Year!
Message 11 of 13
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Re: First...and last...encounter with the authentication process

It goes to the GIA, if a diamond and they are the Gold Standard.  Nobody is “swapping out your diamond” get real.  Frankly it sounds like you tried a fraud and are afraid you’re about to get caught.  No worries, you’re unscrupulous and deceitful but won’t got to jail, they will just return the fraudulent stone and I’m sure keep you forever on their radar or just delete your account 

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Re: First...and last...encounter with the authentication process

Hi everyone,

Due to the age of this thread, it has been closed to further replies. Please feel free to start a new thread if you wish to continue to discuss this topic.

Thank you for understanding.

Message 13 of 13
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