Feedback System Overhaul Needed

[tamparg1]

Have you ever seen a seller with a 99.3 positive feedback score and then dig a bit further to discover they had 50 negatives in a month? I didn't think it would be possible either but Ebay system allows this seller to keep on churing out dissatisfied buyers each and every month. How does this happen you might ask. Well, all you have to do is sell in great volume and play the numbers game in Ebay's flawed feedback system. In this case the seller simply keeps the Ebay dogs at bay by selling 4805 items in that month and the 50 negs and 42 nuetrals just disappear in the cracks of the system, no red flags, no warnings, no restrictions!!! Just a bunch of **bleep** off buyers. Now you would think that Ebay would be alarmed to hear this info on a phone call, but you would be wrong. Their reply, "we are not allowed to discuss a sellers status" Now I hate to be cynical by saying that Ebay is making a lot of fee income from this seller and just does not care as long as they operate in the paramiters of the system but what else can you say when its that obvious. But don't rock the boat if you mistakenly buy from this seller before checking them out more thoroughly and after doing so cancel the order.  Because if you do, shortly after, you will find that you have been trapped in the Ebay system net and realize you have been branded a risky buyer and  your bidding has now been limited to 10 winning items at a time! But not to worry, they say the system is constantly updating and you will be out of Ebay jail in no time as long as you behave and observe that  "the system rules" . 

[takikawa4]

Feedback is scored based on the total sales of a seller over the last 12 months. Those with high feedback can receive over 50 negs and still retain a 99.3% rating. It's rather easy to see those negs by clicking on the neg portion of the feedback. Nothing hidden. It's up to each individual buyer to decide, after looking at the feedback, to buy or not.

Ebay no longer counts negs against a seller. So calling and reporting it does nothing.

[chrysylys]

If you look at almost any high volume selelr, you'll see similar numbers, if not higher.  I've seen some with a couple of hundred, but they also have 10s of thousands of positives.

[jrinam]

that is 1 neg for every 240  good feedbacks. that in itself is good! check the negs to see why? i would not be surprised if most are unrealistic buyers. when their scores get in the lower 90's, you start seeing more seller issues. i tend to look at 'why' more than the actual score. when it is seller related, there is usually a pattern. does the issue effect my purchase? poor packaging would matter on fine china but not so much on some car parts. i have bought from low volume, low scores AFTER reading the negs as the issues had no merrit or would effect me in no way. on the other end, a 99.9 that had the same issue every time that does effect me wont get my money.

[mudshark61369]

@tamparg1,

Only 50 negs in the last month?  How many in the last 12 months?  We've seen sellers with over a thousand negs in a year listed as Top Rated Sellers, because their volume of sales is extremely high. 

You can click on the number of negative feedback the seller has on their profile page to read only those comments. Most will be for slow shipping, items not received, and probably poor quality items.   FYI a 99.3% rating isn't that good for a seller on ebay.

[lintbrush*]

You think eBay is going to do something to the seller that produces 4,700 happy customers with only 50 unhappy?  If you're going to focus on the 50 negs, you have to give just as much weight to the 4,700 positives.

You do realize that they probably also don't get feedback for half of their buyers and that multiple purchases in the same week only count as 1  in their feedback tally? 

So potentially 10,000 + good transactions with 50 negatives.