To the right of the purchase there is 'View order details', 'View similar items' and 'More actions', when I click on 'More Actions' it shows the following options: 'View seller's other items', 'Save this seller', 'Contact seller' and 'Sell this item'. There is no option that says 'I didn't receive it'. I am waiting for three other purchases from different sellers and all three of those purchases do show this option. Also another poster suggested I click at the top of that same area where it says 'Return this item' ... that is also visible on the other three items I am waiting for but does not show on this item that has not been received. I do know how this works and have never seen this on any other purchase I have ever made. My main question was how to contact ebay and get them involved if I do not get refunded by the end of the week and had no button to click to say I had not received the item. After a couple of hours last night I did discover that on my purchases page, if I go all the way down to the bottom of that page I am able to click on 'Help and Contact', once I click that it opens a page which shows pictures of my recent purchases and when I click on the one I am having difficulties with it opens a page that has some options, one of which is 'Get help with an item that hasn't arrived'. When I click on that I am asked to sign into Ebay again even though I am already signed in and at that point I am at a page that says:
We're sorry your item is delayed
If you like, you can send the seller a request. They'll have 3 business days to respond before you can ask us to step in.
So it does look like this is the route to go but it certainly wasn't obvious how to get to that page from anything I had previously read. Thank you for trying to help anyway. Have a great day.
