Hi, @saraparke_76.
If the last estimated delivery date found in your Purchase History (http://www.ebay.com/myb/PurchaseHistory) passes, and there is still no item, you can open an "item not received" case through the Resolution Center.
http://resolutioncenter.ebay.com/
@tarpedge wrote:
@smabrouk wrote:
@missjen316 wrote:What do you mean by "I had to do an invoice"?
When one wins an auction, one receives an email message with subject line "Your invoice for eBay purchases" followed by the item information and item number.
When one wins an auction, one receives an email message with the subject line "YOU WON:" in all caps and the title of the listing.
Occasionally, a seller will also send an invoice immediately as the auction ends, so you'll get an additional email. And too, if you request an invoice.
But what's with all your misinformation?
Here is some EVIDENCE for you -- screen capture of the TWO emails (ipad mail inbox) that I received upon winning an auction. The first is the regular email stating that I won the auction and the second is the invoice email. So, NO misinformation, only FACTS. There ARE sellers who send invoices: I save my email, and I have other you-won and your-invoice pairs of emails for auctions that I won.
Please try to remember the purpose of these forums is to help one another. Your attack is unfair and not in the community spirit.
@smabrouk wrote:
@tarpedge wrote:
@smabrouk wrote:
@missjen316 wrote:What do you mean by "I had to do an invoice"?
When one wins an auction, one receives an email message with subject line "Your invoice for eBay purchases" followed by the item information and item number.
When one wins an auction, one receives an email message with the subject line "YOU WON:" in all caps and the title of the listing.
Occasionally, a seller will also send an invoice immediately as the auction ends, so you'll get an additional email. And too, if you request an invoice.
But what's with all your misinformation?
Here is some EVIDENCE for you -- screen capture of the TWO emails (ipad mail inbox) that I received upon winning an auction. The first is the regular email stating that I won the auction and the second is the invoice email. So, NO misinformation, only FACTS. There ARE sellers who send invoices: I save my email, and I have other you-won and your-invoice pairs of emails for auctions that I won.
Please try to remember the purpose of these forums is to help one another. Your attack is unfair and not in the community spirit.
With all due respect, the keyword is OCCASIONALLY in Tarpedge's post. Not that Tarpedge is unable to explain, but here are my observations. It sounds to me like this is an off ebay transaction. Perhaps OP can come back and explain.
I buy a lot and rarely get invoices. The last time I got an invoice was because it was two items from one seller with combined shipping. Otherwise, it is a rare thing. Smabrouk, you presented this as if one ALWAYS gets invoices, and that is not the case. Tarpedge was not disputing that invoices may be sent, just that they are not usually. Most sellers don't bother to send invoices, because there is a pay now button immediately on the listing at its' end that buyers can use right away to pay. No waiting for an invoice as it is generally not needed. There are some reasons to send an invoice, such as combined shipping or perhaps for a newbie who may not know how to pay as an aid for that. Or the seller may just simply be taking no chances; up to the individual seller.
You are not being attacked now or when you advised to open an incorrect case. It is not a subversion of the truth, rather a confirmation of it. Had the buyer followed your instructions, they would have lost the case immediately and their money.
Hope this helps; best to all.
