04-30-2023 02:01 PM - edited 04-30-2023 02:03 PM
I am tired of some Foriegn Sellers (Chinese) who ask to be funded with US Curency and then deposit into a Chinese bank which triggers a Currency Exchange Fee. Before I continue Ebay I do check where the seller is located but there are chinese sellers who actually accept US funding who are located in China. Its not about the extra charge that the problem. I a buyer makes several purchases during the particular time frame, espeacially if there are a few Cinese Sellers its extremmly difficult to find the associated Ebay Tansaction that the conversion fee is added to, this can mean a phone call to the bank. this takes time , it takes time when shopping to click through several screens just to find out if a seller is from China. Now I usually don't buy unless the shipping is from the US. Ebay shopping is taking more time because you might have to click through several sellers to find one that is actually based in the US. And there are those who are based in China that do accept US funds (this probably has to do with drop shipping, there simply is no real way to weed the sellers who deposit US funds into foriegn accounts. This is a transparency issue. The charges are not disclosed (not about the $$$$ guys its about the extra work, Yes I can like the millions of others just keep quite and just do the extra work and pay the extra money too. And if you contact the seller as I do (because Ebay needs to fix their platform or the sellers need to ask for the proper funding) they either play dumb or there really is a communication barrier. In todays society I don't discriminate against Foriegn Sellers (I do discrimanate against shipping location). Seller need to know that a buyers time is more important than spending a few extra dollars. I think part of the issue is The manufacturer (supplier) obviousy has a store front in the U.S. (it can even be Amazon). I also believe that some of these seller Intentionally list Prices in US curency to get more buyers because they can decieve the buyer thorugh the lower price due to the curency exchange. I aways wanted to buy bulk products from foriegn markets (Some are hard to find here in the US) and resale in the U.S. but with drop shipping and liabilitiy issues it just not cost effective. this is why so many sellers are selling from Amazon base. If you find the product in the U.S. and its a US Seller you are paying twice as much for the same item that now is shipped from a U.S. store front. So heres the truth If you try to save money you get riripped off and if you spend more money you get ripped off. Again Ebay does not care about buyers getting ripped off. They make it hard and extreemly inconvienant to file lagitamte complaints. there are no options that actully apply that would enforce compliance on this issue. And there is no way to enforce sellers to honor their listing after 30 days. Thats is seller can list items practically any way they want as long as it resemble the product in the picture. Ebay motors is a joke sellers are alowed to list products with extranded warrenties but after 30 days they can do whatever they want. If you tell the truth out here they sensor you. They have forced buyers not to buy Auto Parts on Ebay. why else to you see all the adds for Ebay Motors Instead of fixing the proplem they throw mony away on adds hoping to bring in new unsuspecting customers. Its just bad policy if they would just listen they could etically fix the problems. who don't k there are
05-04-2023 01:20 PM
Nh
I know this is long and I am sorry but you just don’t get what I am saying.
Let’s get real here. If you bought a car from me for $5,000 and you wrote me a check for the $5000 and I was able to take that check and deposit it into my Chinese checking account and you bank charged you a currency exchange fee (lets assume 1% exchange fee) that’s a $50 fee that you had no prior knowledge about nor did you consent to it. Now before you say anything, I don’t think you can actually deposit an actual US Check into a Foreign bank for this reason. But Obviously you can deposit it electronically, and obviously without the buyers knowledge or prior consent. This is what I am talking about I do expect an exchange fee for funds requested in Yuan, but if funds are requested in USD you don’t expect this.
This has many issues, for security I sometimes use small credit card to make purchases it adds an extra layer of protection if someone scams me they can only get the maximum the card allows (don’t always do this but I think you get my point). Now if I am close to maxing out my card and the bank charges me a fee for currency exchange that I was not aware of now I get an overdraft charge as well. This is why Ebay has a transparency policy for seller listings. Again it’s not that I wouldn’t or won’t buy from foreign sellers I do buy from them a lot. This is why it’s a bigger issue with me. It takes a lot of extra work for me to find out which product(s) the fee is applied If I have several sellers I made purchase from and they all posse as US sellers I have absolutely no clue which fee applies to what purchase it could take up to an hour to take it down if I can’t find it on my own I have to call the bank to ask what purchase has the extra charge.
What you need to understand is that most Chinese Sellers ask for US funds and there are no additional currency fees in their listing or in check out and you know this. Your examples are the exceptions not the rule. I’m saying you hand picked these two listing to make your case, it simply is not the reality. The truth and my complaint is that most Chinese sellers don’t use the Currency Exchange Tools and more and more actually accept USD. And there are no fees outside of the Ebay & Pay Pal Transaction.
Look you already acknowledge by your examples that these sellers are being transparent. I’m talking about the sellers who don’t use the currency exchange tools or the ones who intentionally pose as US Sellers. However we must acknowledge that there are many Chinese sellers that are moving away from this deceptive practice (That is they list and accept USD even though they are based in China. It’s not the sellers who are being transparent that I have the problem with.
This causes a lot of extra for the buyer. If the seller just used the Currency Exchange Tools. Or calculated the exchange rate themselves and added it to the purchase price and accepted the USD funds they asked for none of this would be a problem.
Just for those who somehow think I don’t do my due diligence when shopping on Ebay the following is the average work that I at least do when shopping on Ebay. Most people may be willing to accept (concede) and pay the differences for the lack of seller integrity or Ebays one sided policies. I am not saying sellers are primarily bad out here not at all. I’m saying a few bad apples ruin it all for everyone and sellers can say that about buyers as well. I acknowledge that the vast majority of sellers are respectful and honest.
If you as a couscous buyer and are diligent this process means first finding out which item you want this means cross referencing sellers (some sellers list more specs and info, then others) this does not meant the items are identical you may have to determine that a seller who does not list this info may be hiding the fact that even if it looks the same it may not perform the same. now if the price is substantially lower a buyer may want to ask the seller for the specs most sellers will attempt to answer but again some will not (I understand that they deal with 1000s of orders and don’t need my business) so now there’s a 50% my massage goes unnoticed or that the seller will simply say they don’t have the info available. Now I’ve wasted my time asking the seller for specs.
If I’m lucky and I don’t need specs or I find a seller who lists the specs I can move onto the next step, where I can weed out actual US sellers from foreign sellers this involves a second step I have to go to the sellers feedback and if I click the right link I can see the sellers location. Now I have searched for the product (step one) I have researched the product cross referencing specs, etc… (step two). Verify sellers location and acceptable funding (step 3). Contact seller verify product specs sometimes requires a couple emails back and forth. (step 4). Make purchase Pay for item including currency fee if disclosed (step 5). Receive item verify item description (30 days may involve several emails and escalation this adds 3 or 4 more steps contact and resolution) (step 6). Receive bank statement find SURPRIZE! Currency Fee now I have to find out which purchase to apply the exchange fee to the item currency conversion fee may need to contact my bank to find out which item it belongs too (step 7). Go back and reenter the total transaction cost (including the undisclosed currency fee.
I choose not to sell out here because that means even more work, I just don’t have time. Ebay may actually try to make the platform equitable for both buyer and seller It’s got to be tough but the fact remains if they don’t consider the inconvenience and hassle for the buyer (shopper) the buyer will go elsewhere’s I’m starting to do more business with Alliexpress It funny that they are based in Chain and the listing price and transaction is transparent and the full cost is known at the checkout There are no conversion fees. What you see is what you pay. This should be a problem that the sellers would want to address as ultimately it effects their sales. I’m just saying at this point I really don’t want to buy from Ebay and I am taking my business elsewhere’s I only shop here when I have to… Ebay used to be my main source for buying. If you are a seller on Ebay this should be a major concern to you. I am only one person and there is no incentive for me to buy on Ebay any more, I am sure I’m not the only one. If other platforms can protect their buyers Ebay has no excuse. For now I will keep looking and working to find better platforms in which to shop. Shopping on Ebay is not easy or covenant unless you are willing to ignore the downside.
05-04-2023 01:31 PM
Mis 76
I too appreciate your reply, Ebay is not a perfect place to shop, It is my hope that bringing to attention some of the issues buyers have that perhaps Ebay will eventually impliment some changes that make a buyers expeirence more pleasant. I think you may have experience the illefects of dropshipping where the Manufacturer or Warehouse runs out of the items and the seller does not know or hasn't been updated.
This has happened to me alot, It is unfortunate and cost me time delays in reordering. I am a Builder - Fabricator (I build alot using variouse products that are not commonly available in the US or are usually double or tripple the cost.
05-04-2023 02:09 PM
Nh
Just read the end comments 1 & 2. I have thought about that (not getting the excahnge fee back on a return). I just have never had to return an item, I think this reflects on the seller when drop shipping they don't want this to get back to their dropshipper.
So far I have never had to return an item Usually after several emails back and forth arguing with the seller about transparency and the bank fee. I get frustrated and just file for a return this usually On principal I am willing to ship it back (it's not about getting my fees back, because at this point I've usaully wasted an hour or two trying to get the seller to understand that this is a tarnsparency Issue and a wasyte of my time). It is my end goal is to let the seller know they need to disclose that the funds will be deposited in a foriegn bank or hopfuly get them thop use the conversion tools Ebay has.
The one time that Ebay did interviene Becuse the seller ether was stuborn or really didn't understand. Ebay actually backed me up saying the seller was not in compliance with Ebays Trasparency policy. I honestly don't remember If I got a full refund or partial, that was not my goal. I just wanted the seller to properly list their items.
I have now learned that when I know a seller is not transparent (after purchasing I can go to their listing and report the improper listing. not sure if this helps but it's another tool to hopefully get Ebay to acknowledge the problem and do something to change it.
I want to be clear I don't want to cause problems for others, It's just not my style, But If a person wants to cause me problems I want them to know about it espeacially if they can do something that would prevent it. I really do want Ebay to be a Safe convienant place to shop & sell. Right now it is not safe or convienant . I've been doing business out here for arround 20 years. I've seen better days.
05-04-2023 05:15 PM
You are not understanding. This is not an eBay fee. It has nothing to do with currency exchange. It is a fee levied by YOUR bank or credit card for processing a foreign transaction, which means a transaction where the money is being paid into a foreign bank account.
If this is truly an issue for you, you need to shop around for a credit card that doesn't charge foreign transaction fees. There are a great number of them available these days. Otherwise, you're going to continue to encounter this same problem in other places that aren't eBay, because eBay has nothing to do with it.
05-04-2023 06:03 PM
05-04-2023 06:49 PM
No it is not always up front and set in stone. If it were I would not be out here complaining. And your example is actually being shipped from China big difference. I am talking about shipping from the US and asking for US $. This was my last adventure that I was charged a Currency Conversion Fee. Wheres the upfront and set in stone here? All I am asking for is Transparency (Discloser). after bantering back and forth for a week and half Seller agreed to refund the Curency Fee I was willing to send it back and order another one. I'm tired of having to waste time with this nonsense.
05-04-2023 08:48 PM
@mikescustomlumber wrote:The truth and my complaint is that most Chinese sellers don’t use the Currency Exchange Tools and more and more actually accept USD.
You are demanding "transparency" and yet it appears over multiple posts that you have not been transparent.
If you don't use eBay Checkout
and instead go outside of eBay to pay with a check
that explains the issue you've created and are complaining about.