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Can't buy an item due to HMRC message, but I'm not in the UK

I'm in Thailand trying to buy an item from China but when I try to pay for it I get a message that this seller is not compliant with HMRC VAT rules so cannot sell to UK buyers. I first opened my eBay account in the UK but I don't live there now so why am I getting this message? It happens even though I'm trying to get it delivered to an address in Thailand and paying with a Thai credit card. Obviously, I shouldn't be paying UK VAT for this transaction.

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Can't buy an item due to HMRC message, but I'm not in the UK


@somattso wrote:
So the only way to do it is open a new account with a different email address?

No. You can change your registration on this account. It may be a difficult process so opening a new account in Thailand might be easier.

This page tells you how to change your home country https://pages.ebay.co.uk/help/account/change-country.html I'm not sure if its changed or if its easier on ebay UK but here on .com it used to require a phone call to customer service to complete the change and I am not sure if thats still necessary. Good luck!



One life is all we have to live
Love is all we have to give

**Formerly known as MissJen316**

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Message 6 of 7
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Can't buy an item due to HMRC message, but I'm not in the UK

Your registration address is the UK. I'm sure that has something to do with it.

The easier you are to offend the easier you are to control.


We seem to be getting closer and closer to a situation where nobody is responsible for what they did but we are all responsible for what somebody else did. - Thomas Sowell
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Can't buy an item due to HMRC message, but I'm not in the UK

You need to change your site registration, if you are registered in the UK, thats what ebay goes by.



One life is all we have to live
Love is all we have to give

**Formerly known as MissJen316**
Message 3 of 7
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Can't buy an item due to HMRC message, but I'm not in the UK

If you live in Thailand register an account in Thailand and this won't happen. You registered in the UK so it doesn't matter what your address is or what you use for payment.

Message 4 of 7
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Can't buy an item due to HMRC message, but I'm not in the UK

So the only way to do it is open a new account with a different email address?
Message 5 of 7
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Can't buy an item due to HMRC message, but I'm not in the UK


@somattso wrote:
So the only way to do it is open a new account with a different email address?

No. You can change your registration on this account. It may be a difficult process so opening a new account in Thailand might be easier.

This page tells you how to change your home country https://pages.ebay.co.uk/help/account/change-country.html I'm not sure if its changed or if its easier on ebay UK but here on .com it used to require a phone call to customer service to complete the change and I am not sure if thats still necessary. Good luck!



One life is all we have to live
Love is all we have to give

**Formerly known as MissJen316**
Message 6 of 7
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Can't buy an item due to HMRC message, but I'm not in the UK

Thanks, that link worked and I've bought the item now. 

Message 7 of 7
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