05-06-2018 10:44 AM
I'm in Thailand trying to buy an item from China but when I try to pay for it I get a message that this seller is not compliant with HMRC VAT rules so cannot sell to UK buyers. I first opened my eBay account in the UK but I don't live there now so why am I getting this message? It happens even though I'm trying to get it delivered to an address in Thailand and paying with a Thai credit card. Obviously, I shouldn't be paying UK VAT for this transaction.
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05-06-2018 02:31 PM
@somattso wrote:
So the only way to do it is open a new account with a different email address?
No. You can change your registration on this account. It may be a difficult process so opening a new account in Thailand might be easier.
This page tells you how to change your home country https://pages.ebay.co.uk/help/account/change-country.html I'm not sure if its changed or if its easier on ebay UK but here on .com it used to require a phone call to customer service to complete the change and I am not sure if thats still necessary. Good luck!
05-06-2018 12:10 PM
Your registration address is the UK. I'm sure that has something to do with it.
05-06-2018 12:12 PM
You need to change your site registration, if you are registered in the UK, thats what ebay goes by.
05-06-2018 12:13 PM
If you live in Thailand register an account in Thailand and this won't happen. You registered in the UK so it doesn't matter what your address is or what you use for payment.
05-06-2018 12:23 PM
05-06-2018 02:31 PM
@somattso wrote:
So the only way to do it is open a new account with a different email address?
No. You can change your registration on this account. It may be a difficult process so opening a new account in Thailand might be easier.
This page tells you how to change your home country https://pages.ebay.co.uk/help/account/change-country.html I'm not sure if its changed or if its easier on ebay UK but here on .com it used to require a phone call to customer service to complete the change and I am not sure if thats still necessary. Good luck!
05-06-2018 09:04 PM
Thanks, that link worked and I've bought the item now.